The General Manager is an onsite role managing all administrative, maintenance, and projects to ensure the betterment of the community. The General Manager is the liaison among the homeowners, members of the Board of Directors, Committee Members, the association management staff, and maintenance vendors and contractors.
Daily responsibilities:
- Implement Board policy and directives within the scope of the management agreement. Works with the board on strategic initiatives, policy governance and association projects.
- Walk and inspect property, ensure property is well maintained and HOA Code, Compliance, Rules & Regulations are adhered.
- Issues violation letters to homeowners and follow-up to ensure remedied.
- Meet and greet homeowners, residents, members of the Board of Directors, maintenance vendors and contractors.
- Research and respond to inquiries in-person, by phone, and email.
- Data enter and update information in the database; record and track documents and information.
- Create and manage budgets; review financial reports, interpret Balance Sheet, Income Statement, Operating Expenses, and reserves.
- Submit RFPs, manage the bidding and vendor selection process, develop vendor relationships, and manage capital projects.
- Prioritize maintenance requests and work orders; schedule and coordinate maintenance vendors and contractors for work to be done onsite.
- Prepare board packages. Coordinate and schedule monthly and annual board meetings.
- Create and send out weekly mass communications by mail and email to homeowners notifying them of maintenance onsite, HOA guidelines, and community events.
- Assist homeowners in completing architectural review forms and follow-up with homeowners on the Board's decision.
- Other projects as assigned.
Requirements:
- 2+ years of community management experience.
- Knowledge of the Association Board of Directors, the General Manager, and how those roles interface with the requests of homeowners.
- Customer service driven and team oriented with a consultative approach when assisting others.
- Confident in experience and collaborative spirit.
- Understanding of financial reports and interpret financials, Balance Sheet, Income Statement, Operating Expenses, Reserves, Delinquency Reports, Variance Analysis.
- Effective project management skills; ability to prioritize and manage multiple projects in various stages of completion and communicate with all parties involved.
- Excellent communication skills (written and oral) and conflict resolution techniques.
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