Provision Living is offering an exceptional leadership opportunity for a dedicated, licensed administrator with experience leading a senior living community. As Executive Director, you will be part of a company committed to providing the highest quality of care. This position is an excellent opportunity for someone with proven experience managing the day-to-day operations of a community, and who exhibits a strong ability to effectively problem solve, handle sensitive situations with confidence, and implement strategies and initiatives that best support the company’s goals.
Executive Director Job Description
Job Title: Executive Director
Reports to: Regional Director of Operations
FLSA Status: Exempt
Position Summary
Provision Living Executive Directors lead all strategic and operational aspects of the community and are responsible for oversight in areas including people experience, business development and sales, customer service and fiscal and clinical management. As the business leader, you will lead the operation with an entrepreneurial spirit while being available to the residents and staff as the community requires. You will be expected to be able to make quick, informed decisions within regulatory compliance guidelines. You are committed to carrying out an exceptional people experience for your team members and ensuring our residents thrive in the environment you’re overseeing.
Essential Duties and Responsibilities
- Oversee all department managers in sales, dining, nursing, activities, and maintenance including:
- Financial management of the community; including identifying operational issues and implementing solutions to meet Operating Margin goals and assist department managers in maintaining budgets, while following outlined policies and procedures.
- Areas that directly affect occupancy, i.e. curb appeal, community sales culture, team member involvement
- Creating an environment where residents are thriving by planning, carrying out and evaluating activities and other services based on the needs, interests, and choices of the residents
- Inspect the community on a frequent basis to ensure that maintenance needs and requests are processed timely to provide a safe living and working environment for residents and team members.
- Ensuring that emergency procedures are in place and working
- Observe the dining experience to ensure that safety standards are followed for food service and for providing an exceptional dining experience for the residents
- Serve as the primary contact with governmental agencies; participate in surveys/inspections and develop plans for correction; subsequently ensuring that plans are executed as submitted.
- Ensure the Encircle operating procedure is being followed through on-time face to face meeting with resident and/or responsible party.
- Monitor level of care changes and communicate financial obligations/changes when necessary.
- Oversee monthly billing generation with support from Home office ensuring that invoices are accurate and distributed timely.
- Maintain state regulatory compliance as well as compliance with all company policies and procedures at all times
- Manage all aspects of staffing, including participating in the practice of hiring, training, and implementing corrective action when necessary
- Maintain an updated knowledge of all Provision Living goals, policies, practices and procedures
- Encourages teamwork and collaboration and cultivates an inclusive community culture
Other duties as assigned.
Supervisory Responsibilities
Directly supervises employees. Carries out supervisory responsibilities in accordance to the Company policies, the Code of Ethical Business Conduct and applicable laws.
Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Requirements
Education
Bachelor’s degree (B.S./B.A.) or equivalent from a college or university; or equitable experience
Skills/Experience Required
- Administrator license (if required by State regulations)
- Experience with leading a senior living community (assisted living and memory care) is strongly preferred; with a solid understanding of dementia and Alzheimers
- Demonstrated leadership and communication skills
- Experience in implementing overall company strategies and initiatives
- Understanding of finance, accounting, budgeting, human resources, and sales basics
- Effective problem solving and conflict management skills
- Ability to handle sensitive or difficult issues with grace and confidence
- Flexibility to adopt and adapt with frequent operational changes
- An exceptional ability to form relationships with staff, residents and their families to grow satisfaction and census
Travel
Employee must be able to travel 10% of the time.
Physical Demands
To excel in this role, it is crucial for the employee to be prepared for the possibility of working with residents who may exhibit disruptive behaviors, including verbal or physical contact issues. The physical demands outlined below are indicative of those essential for job performance, and reasonable accommodations can be arranged to facilitate individuals with disabilities in carrying out these vital functions. In the course of performing job duties, the employee will routinely engage in activities such as sitting, standing, walking, using hands to handle and feel, reaching with hands and arms, talking, and hearing. Additionally, there may be occasional requirements for crouching and lifting items weighing up to 50lbs. The employee's specific vision abilities should encompass the capacity to see both near and far distances.
DISCLAIMER:
The above information on this job description has been designed to indicate the general nature and level of work performed by the employee within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of any employee assigned to this job. Nothing in this job description restricts management’s right to assign duties and responsibilities to this job at any time.
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