This Director position is responsible for partnering with sales leadership on compensation strategy, proof-of-concept modeling, design optimization, commission plan development and processes.
In this role you will manage sales compensation plans and special incentives that drive intended sales behavior, as well as managing sales performance analytics and commission expense KPIs.
You will also be responsible for overseeing the reporting, analytics, and forecasting of sales commission expenses for the supported business channels.
Actively and consistently support all efforts to simplify and enhance the customer experience.
Work closely with executives and senior business leaders to develop compensation designs, execution, and communications of all plans.
Validate audit requirements and compliance with policies.
Create and present modeling of what-if scenarios and impact of prospective changes to compensation plans.
Proactively identify areas of opportunity and/or improvement based on trends in the data, and use these insights to inform new products and/or operational improvements.
Direct high visibility projects to identify and resolve issues of strategic importance to the organization.
Oversee data integration from multiple sources to produce forecasts, reports, ad hoc requests, dashboards, etc.
Interpret data, analyze results, and provide insights to determine operational impact, trends, and opportunities.
Develop reports and deliverables for upper management and communicate with all levels of stakeholders.
Identify opportunities to use data to develop new strategies and improve business performance and utilize knowledge of mathematical modeling and other optimization methods to perform quantitative and qualitative data analysis.
Act as the liaison across different functional groups including Corporate Compensation, HR, Sales Operations, Sales Leadership, and Internal Audit.
Lead and direct the work of 6 analysts for effective business support and responsiveness.
Perform other duties as requested.
Required Skills/Abilities and Knowledge
- Ability to read, write, speak and understand English
- Demonstrated knowledge of best practices in the sales process - from lead generation to sales training
- Excellent financial acumen and discipline around forecasting and business planning
- Superior problem solving skills, detail oriented and well-organized
- Ability to analyze and interpret qualitative and quantitative data
- Effective business planning and forecasting skills
- Comprehensive analytic, organizational, and problem solving skills
- Ability to focus on overall strategy
- Effective team and relationship building skills
- Ability to analyze data and develop and present data driven reports
- Ability to document, prepare and present executive level presentations
- Proven leadership and mentoring skills
- Expert level knowledge of advanced Excel
Required Education
Bachelor’s degree in business, finance, marketing or equivalent experience.
Required Related Work Experience and Number of Years
Management experience - 5+ years; Sales compensation/sales operations experience - 8+ years
Preferred Education
Master’s degree
Company Overview
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us
Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most.
Who You Are Matters Here
We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
