General Manager
Join Rocket Carwash as a General Manager and start your journey in leadership as we expand nationwide, dominating the carwash industry with our fast-paced, high-energy environment! At Rocket, we build top-tier facilities and develop industry-leading talent, offering ample opportunities for career growth.
We’re seeking leaders who are passionate about developing top talent and setting the standard for service excellence. As a General Manager, you are the face of Rocket Carwash in your community, setting the tone for how customers experience our brand. You’ll inspire your team by leading with a positive example, solving problems proactively, and delivering seamless experiences for both staff and customers that reflect the high standards Rocket is known for. Your leadership will shape the way your community views our service and elevate Rocket's reputation.
We are looking for someone who…
- Is a Positive Self-Starter: You bring energy, determination, and a positive attitude.
- Is Confidently Fearless: You embrace opportunities, take risks, and challenge the status quo.
- Has an Entrepreneurial Spirit: You're a natural leader, resourceful, and thrive under pressure.
- Enjoys being a Trusted Advisor: You build relationships, live integrity, and deliver on promises...every time.
Primary Responsibilities:
Guest Experience Leadership
- Uphold and actively reinforce The Rocket Guest Service Expectation Model by ensuring that all team members consistently drive an exceptional guest experience. This includes greeting guests warmly by name, guiding them through the carwash process, and introducing new members to our offerings, all while maintaining a positive and engaging atmosphere that fosters personalized service and connection.
- Act as the "Mayor" of your location, personally connecting with guests by name, engaging with them throughout their visit, and ensuring a top-notch visit every time.
- Be the person who “rallies the team” and reinvigorates your staff to be the best in the industry.
- Cultivate and drive a high-performance culture that is focused on ambitious goal-setting and motivating team members to exceed their KPI & career goals.
- Act as the primary point of contact for customer concerns, resolving issues quickly and professionally, while involving the appropriate chain of command and leadership when necessary to ensure proper resolution.
Coaching and Team Management
- Coaches and mentors team members, implementing best practices to ensure that every guest who visits your location receives a consistent experience each time they visit.
- Conducts regular performance reviews of team members, delivering real-time coaching and feedback to drive continuous improvement and optimize daily business results.
- Leads the team in all aspects of staffing, including hiring, performance management, discipline, promotions, and separations.
- Monitor and track site performance. Be able to confidently speak to numbers and demonstrate a comprehensive understanding of site-specific KPIs, overarching performance metrics, and individual team member goals.
- Provide daily metric coaching to team members, ensuring they understand their targets and are progressing towards meeting them while holding them accountable for achieving results.
- Proactively fulfill staffing needs by aligning team size with current business demands, while anticipating and planning for future staffing requirements based on seasonal trends and changes. Coordinate scheduling to ensure optimal coverage at all times.
- Uphold the dress and grooming standards, ensuring both your own appearance and that of the entire team uphold a clean and professional presentation across the site.
- Conduct required training on processes and operational procedures for all team members.
Operations & Safety
- Lead compliance by enforcing all safety regulations and policies.
- Proactively identify and report potential hazards or issues to leadership, working together to develop and implement effective solutions.
- Manages all aspects of the operation including car wash equipment, chemical inventory, and physical appearance of the office, tunnel, backroom, vacuum area, pay stations, and parking lot.
- Ensure all daily and weekly operational checklists are completed thoroughly and on time, maintaining high standards of cleanliness, safety, and efficiency across the site.
- Audit all facets of operations. Deliver feedback and develop solutions to facilitate improvements.
- Maintains a complete understanding of budget and cost trends that impact operations.
- Works with and serves as the primary point of contact for their assigned wash location, carrying out directives and initiatives.
- Supervise completion of opening and closing procedures.
- Oversee cash and security management.
- Oversee and resolve damage claims, conducting thorough investigations, proper documentation, and timely reporting to maintain trust and satisfaction.
- May be asked to perform basic to intermediate-level technology tasks.
- May be asked to perform basic to intermediate-level maintenance tasks.
Other Duties
- Perform other duties as assigned by leadership.
- Treats others with respect and dignity at all times.
We are looking for someone who…
- Possesses a high level of critical thinking, leadership, and team-building skills.
- Operates with a high level of professionalism and integrity
- Has the ability to hold team members accountable
- Has a track record of successful outcomes and a willingness to take ownership
- Has a strong understanding of membership-driven business
- Has a service- and goal-oriented outlook and personality
- Has a high level of initiative, attention to detail, and pride in their work
- Has the ability to efficiently multitask in a quickly changing environment
- Has a passion for building relationships with customers and community
Requirements
- 2-4 years of experience in a supervisory role
- Valid driver’s license
- Is available to work 40-50 hours per week, including weekends, and a varying schedule to meet the needs of a fast-paced business
- Proficiency in using productivity tools like Microsoft Office (Word, Excel, Teams) and other relevant software.
- Experience with labor management and strategic staff scheduling
- Strong leadership and communication skills
- Work in and develop a team environment
- Ability to lead a team and deliver exceptional customer service
- Be punctual, responsible, and accountable
- Maintenance experience preferred but not required
Physical Demands
- Ability to perform physical tasks such as walking, crouching, kneeling, bending, and standing for extended periods of time.
- Ability to work outdoors in various weather conditions, including rain, snow, sleet, and extreme temperatures (both heat and cold).
- Ability to lift up to 50 pounds
Compensation
- Starting at $60-65k annually, based on experience
- Eligible for bonuses on a quarterly basis
Benefits
The following begins immediately on the first day of employment for Full-Time employees:
- Medical
- Dental
- Vision
- Short-term Disability
- Long-Term Disability
- Life Insurance
- Critical Illness Insurance
- Accident Insurance
Additionally, Full-Time employees can be eligible for: 401(k) with 4% match and PTO (accrued annually)
Company website: https://rocketcarwash.com
Equal Opportunity Employer
Rocket Carwash provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
