Position: Operations Director – Stamford, CT
Job Overview
As the Home Care Operations Director in our growing Connecticut-based home healthcare business, you will oversee all day-to-day operations with a focus on PCA services. This crucial role involves managing hiring, onboarding, office operations, intake, scheduling, and ensuring compliance with Connecticut’s specific home care and Medicare waivers and requirements.
Responsibilities
Hiring and Recruitment:
- Collaborate with leadership to assess staffing needs and create comprehensive job descriptions tailored to PCA services, incorporating Connecticut HCBS waivers and Medicare regulations.
- Execute recruitment strategies to attract qualified candidates for PCA roles, ensuring adherence to Connecticut home care and Medicare compliance requirements.
- Conduct interviews, assess candidates, and make hiring recommendations, ensuring candidates meet Connecticut state requirements.
- Oversee the entire recruitment lifecycle, from sourcing to onboarding, specific to Connecticut PCA staff.
Onboarding
- Develop and implement a comprehensive onboarding process tailored to Connecticut PCA services, incorporating Connecticut’s Medicaid waivers and Medicare guidelines.
- Conduct orientation sessions to ensure new hires are familiar with company policies, state-specific healthcare requirements, and expectations related to PCA care.
- Ensure all paperwork, background checks, training, and credentials required by Connecticut state and Medicare regulations are completed for new PCA team members.
Office Management
- Maintain a well-organized and efficient office environment to support PCA operations, ensuring adherence to Connecticut home care regulations and Medicare standards.
- Oversee office supplies, equipment, and facilities management, with a focus on optimizing PCA service delivery.
- Continuously improve administrative processes to enhance overall productivity for Connecticut-based PCA services.
Intake And Scheduling
- Collaborate with client services to manage the intake process for new PCA clients, ensuring compliance with Connecticut Medicare and Medicaid HCBS Waivers.
- Develop and maintain an efficient scheduling system for PCA services to optimize staff allocation while ensuring high-quality service delivery.
- Ensure that all scheduling adheres to Connecticut home care regulations and provides the highest level of care.
Compliance And Quality Assurance
- Stay up-to-date on Connecticut-specific healthcare regulations, Medicare standards, and other industry trends relevant to PCA services.
- Implement and enforce compliance with state and federal regulations, including Connecticut’s Medicare and Medicaid HCBS Waivers.
- Continuously monitor and evaluate operational processes to uphold quality standards and regulatory compliance in Connecticut’s home care sector.
Qualifications
- Bachelor’s degree in Business Administration, Healthcare Management, or a related field.
- Proven experience in operations management, preferably in healthcare with a focus on PCA services.
- Strong organizational and multitasking skills.
- Excellent interpersonal and communication abilities.
- Deep understanding of Connecticut Medicare, Medicaid waivers, and other relevant home care regulations.
- Proficiency in scheduling software and office management tools.
- Ability to thrive in a dynamic and fast-paced environment.
Benefits
- Competitive salary based on experience.
- Comprehensive health insurance.
- Opportunities for career growth and professional development.
- A supportive, team-oriented work culture.
- Making a tangible impact in the lives of individuals receiving quality PCA services in Connecticut.
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