General Manager
When you join Victra, you become part of the largest Verizon authorized retailer in the United States. As a General Manager, you shape our guest experience. By coaching your team, you help them give their best to Every Guest. Every Time. Our General Managers exceed sales targets while maintaining operational excellence. With our paid training, we provide you the tools to embrace and take ownership of your store. You will develop your Assistant General Manager and help them learn what it means to lead at Victra. If you thrive in a competitive atmosphere and enjoy helping others grow, then Victra is the place for you. Apply today!
We believe in #Performance #Collaboration #Integrity #Innovation #Celebration
You will have a high level of accountability for all retail store functions and for communicating and implementing the company vision through directing the day-to-day activities of the entire store staff. You will drive high-performance results within a fast-paced, demanding solutions sales environment, focusing on optimizing customer and employee experience. You will act as a mentor for your Assistant General Manager, complete trainings, and attend weekly sales leadership calls. Additionally, you will motivate your team to excel in every guest interaction.
Responsibilities:
- Building, developing, and mentoring your sales team.
- Teaching, coaching, and following our sales process with Every Guest Every Time.
- Attracting and retaining top caliber employees.
- Acting as a brand advocate for Victra.
- Providing ongoing sales training and support for your team to exceed sales, retention, quality, and service objectives.
- Engaging in sales strategy development to effectively showcase our products and services.
- Ensuring store employees meet defined monthly success measurements and complete assigned training on time.
- Developing and implementing sales tools and initiatives.
- Maintaining store performance by running retail inventory compliance.
- Engaging in business operations, including budgeting, forecasting, analyzing, and providing sales reports.
- Thinking of innovative ways to drive traffic in stores and capitalize on the existing customer base.
- Owning store success and taking responsibility for store employees’ work-related needs, leadership, staffing, scheduling, maintaining labor controls, marketing, loss prevention, and all other store functions.
- Managing guest escalations and providing timely resolutions.
- Clearly communicating company objectives and priorities to team members and providing timely follow-up.
- Staying updated with new sales promotions and ensuring guests receive complete solutions to meet their needs.
Benefits:
- Paid Training
- Premium Health, Dental, and Vision Insurance
- Paid Maternity Leave
- 401K Match
- Tuition Reimbursement
- 50% off Verizon Service
- VNation Disaster Relief
- Referral Bonus
- Diversity, Equity, & Inclusion Employee Resource Groups
- Frequent Contests
- Career Advancement Opportunities
- A comprehensive benefit list can be viewed here. Please note that all benefits are subject to the terms and conditions of the plan document or insurance policy.
From a fun work environment to an inclusive culture, to amazing benefits, VNation is all about being part of a team that invests in you. Click here to learn more!
Compensation:
Base Pay: $43,888.00
Pay rates include base pay at the above rate, with the opportunity to earn a monthly General Manager bonus. The average all-in pay is $69,572 per year for this role.
Qualifications:
- 1-3 years of experience in a retail sales environment, with 2 years in a leadership/supervisory role.
- Management experience in a commissions-based sales environment.
- Proven track record of achieving challenging team and individual sales goals.
- Ability to balance multiple opposing priorities in a multifaceted environment.
- Experience in setting goals, evaluating performance, and developing a high-performing team.
- Basic interview skills and enhanced staffing knowledge.
- High school diploma or GED.
- One or more years of customer service experience, preferably in a retail or sales environment.
- Willingness to work evenings, weekends, holidays, and during peak vacation periods.
- At least 18 years of age.
- Legally authorized to work in the United States.
Physical Requirements:
- Ability to lift ten pounds.
- Ability to stand for long periods of time.
Training Requirements:
All General Managers are required to attend and successfully complete a 4-day New Hire University (NHU) training program within 2 weeks of their official start date. This class may include overnight travel at the company's expense. All General Managers are required to attend and successfully complete a 3-day General Manager University (SMU) training program within 30 days of completing NHU. This class may also include overnight travel at the company's expense. Various online and computer-based training will be required throughout your employment with Victra.
After You Apply:
You may be required to take an assessment that takes about 20 minutes to complete. If selected to move forward, one of our recruiters will reach out to provide more information about the role and answer your questions.
Equal Employment Opportunity:
We are proud to be an Equal Employment Opportunity Employer and celebrate our employees' differences. We do not discriminate based on race, color, age, religion, sex, gender, marital status, sexual orientation, national origin, ancestry, citizenship, military or veteran status, physical or mental disability, and genetic information. Different makes us better.
