Company Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired Companies.
Job Description
As a member of the Digital Solutions Consulting (“DSC”) team, you will provide technical expertise to support customers with product and solution leadership during pre-sales engagements. The DSC will participate in the acquisition and retention of customers by utilizing world-class technical pre-sales solution consulting techniques to communicate the power, flexibility, and ease-of-use of the ServiceNow SaaS platform.
What you get to do in this role:
- Assist Digital Sales teams in the qualification of customer needs through discovery
- Participate across the sales lifecycle on acquiring new customers
- Provide mentoring and training to peers, colleagues and partners
- Demonstrate the product, both standard and tailored to prospects and existing customers
- Generate product demo scripts and scenarios and maintain demonstration environment(s)
- Respond to Request for Information/Proposal documents
- Stay current on product developments/releases to a level required for demo and POC/POV
- Support Marketing events – user conferences, trade shows, webinars etc.
- Stay current on competitive analyses and understand differentiators between the company and its competitors
- Understand business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, and security
- In conjunction with Sales and Professional Services, conduct transition briefing - communicate commitments and expectations in preparation for deployment
- Act as the ServiceNow subject matter expert at executive briefings and marketing events
Qualifications
In order to qualify for and be successful in this role, you must have:
- Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
- Ability to actively listen to customer requirements and provide a solution to address the customer’s business issue
- Ability to have in-depth conversations with customers to uncover organizational challenges and objectives.
- Ability to handle customer objections with empathy and tact and steer the conversation in a more productive direction.
- Helps drive performance and collaboration across the SC and Sales Digital teams.
- Runs workshops with customers to improve their adoption and success of the ServiceNow platform.
- Understands how companies operate across multiple business functions and multiple verticals to drive revenue and major company objectives.
- Successfully leverages and collaborates with other teams such as partners, solution specialists, and customer success.
- Lead enablement sessions for DSCs, DSRs, and new Solution Consultants
- Ability to build highly customized demos and use cases on the ServiceNow Platform.
- Eagerness and willingness to learn
- Demonstrated proactive approach to perform without being told what to do
- Ability to prioritize tasks and be efficient to minimize wasted effort
- Proven ability to live up to commitments while maintaining integrity and focus on details
- Exceptional communication and presentation skills to include technical and business concepts
- 1+ years of pre-sales solution consulting or sales engineering experience in the customer service, field service or CRM software industry
- Bachelor or Master’s degree in Business or Technology is a plus
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work.
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