Service Sales Director
Functional area: Marketing
Country: United States
City: National
Company name: Edwards Vacuum, LLC
Date of posting: Oct 4, 2024
Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.
Join us on our journey for a better tomorrow.
We at Atlas Copco/Edwards Vacuum believe that there is always a better way. This spirit drives us to provide leading edge technology, innovative and sustainable products, as well as best in class service to our customers around the globe.
That's where you come in - we believe our people make it happen. We provide a collaborative, inclusive and flexible work environment along with competitive compensation and comprehensive wellness & benefits programs.
- The Service Sales Director - Semiconductor Service, is accountable for spearheading the profitable growth of the US Semiconductor service business. This includes identifying and expanding new OnTool (Fab) and Sub-Fab Service offerings. The role involves formulating and executing commercial strategies and proposals, as well as overseeing key account plans and market sector plans for North America Semiconductor Service. Additionally, the Sales Director will serve as the Voice of the Customer, providing strategic guidance for product development and deployment.
What We Expect of You?
- Leads the development of service revenue, margin targets, forecasts, and performance measurements to report achievements.
- Defines annual service share and penetration targets in collaboration with Business Line Managers and the Customer Center General Manager.
- Acts as a key member of the US Customer Center Service management team, developing the infrastructure and resources required to deliver Customer Center and Divisional strategies.
- Manages all aspects of Service regional pricing policy and discount entitlement management (services and spares) within global guidelines, in collaboration with Equipment Business Line management, to achieve an optimal balance between market share and business profitability in the region.
- Oversees, coordinates, and reports on the implementation of new Service Products and Service Marketing campaigns in the region.
- Directs the development and delivery of marketing collateral materials for Edwards Service, Sales, Customer Care staff, channel partners, and Distributors as appropriate.
- Develops financial models to quantify and demonstrate the value of performance-based service contracts to customers, quantify anticipated risks and rewards for the business, and monitor and report the actual performance of executed contracts.
- Establishes, measures, and reports revenue, margin targets, and forecasts.
- Supports the service supply chain forecasting and Service Technology Centers (STCs) to achieve share and penetration targets.
- Develops regional pricing and discounting policy within global guidelines.
- Oversees, coordinates, and reports on the implementation of new service products and marketing campaigns.
- Collaborates with service and sales teams to define and present service plans and proposals for key customers, ensuring plans are reviewed regularly and adapted as needed to meet targets.
- Gathers and analyzes information on equipment and competitors in the region to propose strategies and build customer preference for Edwards over alternatives.
- Maintains punctual, regular, and predictable attendance; works collaboratively in a team environment with a spirit of cooperation.
- Provides leadership and direction to the team, ensuring alignment with organizational goals and objectives.
Education level:
- Bachelor's degree in technical discipline or equivalent experience.
Relevant Previous experience:
- Minimum of 8+ years in advanced technology environment.
- Minimum of 5+ years in marketing, product management or other commercially-oriented role in a service business or Business-to-Business Sales.
Knowledge areas/Skills:
- MS Excel, Word, PowerPoint
Other requirements:
- Availability for travel within US
- Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills.
- Excellent communication and administrative skills.
- Excellent customer facing skills.
- Customer facing managerial experience preferred.
About Edwards:
Edwards is a leading developer and manufacturer of sophisticated vacuum products, exhaust management systems and related value-added services. Edwards solutions are integral to manufacturing processes for semiconductors, flat panel displays, LEDs and solar cells. They are also used within an increasingly diverse range of industrial processes including power, glass and other coating applications; steel and other metallurgy; pharmaceutical and chemical; and for scientific instruments in a wide range of R&D applications.
Edwards has over 4,000 employees worldwide engaged in the design, manufacture and support of high technology vacuum and exhaust management equipment. Edwards has state-of-the-art manufacturing facilities in Europe, Asia and North America.
Benefits Summary:
- Medical
- Dental
- Vision
- 401k with Company Match
- Paid Vacation
- Paid Floating Holidays
- Tuition Reimbursement
- Training and Development
- Parental Leave
- Disability Benefits
- Life and AD&D Insurance
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