Who We Are
WillowTree is a leading digital consultancy that partners with the world’s most admired brands to orchestrate winning experiences across the customer journey. Experiences that are personalized, on-brand, and consistent across channels and platforms. Experiences that can both drive customer delight and reduce operating costs.
Our services include digital strategy consulting, product development, brand and experience design, digital marketing, and data and AI services. WillowTree’s client roster spans industries and growth stages, including T-Mobile, Marriott, Allianz, Dexcom, PepsiCo, Brightline Trains, Synchrony Financial, Domino’s, and Dairy Queen.
In January 2023, WillowTree was acquired by TELUS Digital Experience (Symbol: TIXT), a leading provider of next-generation digital customer experience (CX) solutions for global and disruptive brands.
Location and Flexibility
This role will be in a Work From Near (Hybrid) capacity based in one of the following offices: Boston, MA, Charlottesville, VA, Durham, NC, or Columbus, OH OR in a Work From Anywhere (Remote) capacity with travel (40-50% of the time) to clients and WillowTree offices expected.
The Opportunity
Senior Director, Business Development role is responsible for leading relationships with key strategic accounts, and for cultivating relationships with key prospective accounts. This role will focus on our Travel & Hospitality industry vertical. The Senior Director will ensure that all aspects of account work, from strategic development to execution, exceed client expectations.
Responsibilities
- Identify target accounts to optimize services and communicate WillowTree's capabilities to clients.
- Competently articulate product features to successfully implement technology solutions.
- Collaborate with Solutions Architects and Product teams to craft executive-level proposals, pitches, and SOWs for prospective and existing clients.
- Cultivate and extend existing C-level relationships with current clients.
- Team up with delivery leadership to respond to opportunities and team-sell through RFP responses or other types of sales cycles.
- Advise internal teams on industry and vendor trends to remain well-positioned to assist clients.
- Ability to travel up to 25% for client visits, pitches, and conferences if based in an office location. A higher percentage (~40%) of travel will be expected for remote team members.
Competencies
- Deep experience in a digital product professional services agency/consultancy engaged with F5000-level Travel & Hospitality client accounts.
- Balance of both growth strategy project work as well as operational project responsibilities including digital transformation.
- Ability to identify and characterize business issues with a ‘nose for value’ to discern what is important.
- Scope and plan analyses that yield critical answers, understanding the required data and delivering timely execution.
- Ability to communicate effectively and succinctly, both verbally and on paper, across all levels of an organization.
Bonus Points
- An engineering or computer science degree/background.
- Master’s Degree in Business Administration.
Why WillowTree?
We offer a place to be yourself. Our differences benefit our teams, our communities, and the products we craft. WillowTree strives to build a team with diverse backgrounds, skills, and perspectives. We’re committed to creating an environment of inclusion — a place where every Tree can thrive.
What We'll Offer
In addition to a great culture and interesting work with opportunities for growth and development, this position is eligible for the following benefits:
- Healthcare benefits - Medical, Vision, Dental.
- Life & Disability Insurance.
- 401K matching.
- Flexible paid time off & paid company holidays.
- Parental Leave.
- Employee Share Purchase Plan.
- Employee Assistance Program (EAP).
USA Pay Range: $260,000 — $300,000 USD.
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