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Job Category: Customer Success
About Salesforce
We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.
Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team's expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce. Our approach considers people, process, and technology - and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform.
We are looking for a highly motivated leader for our Professional Services Public Sector practice. As a Technical Architect, Director of Professional Services on our Public Sector team, you will be serving as a strategic advisor and Salesforce product and platform expert to the company's largest, most complex enterprise customers.
Your Impact:
- Lead teams made up of technical architects and developers and work with executive leadership.
- Facilitate buy-in of proposed solutions from top management levels.
- Work with cross-functional teams.
- Manage virtual teams.
- Project Management.
- Provide thought leadership.
- Formulate and deliver action plans for high profile strategic initiatives.
- Develop innovative solutions to business issues.
- Serve as a trusted advisor to the client.
- Identify and lead internal critical initiatives to grow the consulting practice; serving as an active contributor to the community's overall knowledge base and expertise.
- Guide customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value.
- Work collaboratively and having very strong communications skills, especially in teaching complex concepts, and creative, prescriptive thinking.
- Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution.
- Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners.
- Review and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward.
- Work closely with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions to meet client needs.
- Contribute to a program vision while advising and articulating program/project strategies on enabling technologies including the Salesforce Platform.
- Workshop facilitation.
Minimum Requirements:
- 15+ years' enterprise architecture or consulting experience.
- Strong application design skills combined with strong data, integration, and security architecture skills.
- Multi-Cloud implementation experience.
- 5-7 years leading and managing people.
- Strong experience presenting to clients or other decision makers to present and sell ideas to various audiences (technical and non-technical).
- Strong client management skills.
- Travel may be required up to 50% and varies depending on the client requirements.
- Degree or equivalent proven experience required. Experience will be evaluated based on the core proficiencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.).
- Qualification for this job is contingent upon acceptable results from a background investigation.
Required Qualities:
- TRUST: Trusts the company's core values; shows integrity, transparency, and reliability.
- Good team mate: Proficient at collaboration and working with members of a team.
- COMMUNICATOR: Speaks and writes with clarity, brevity, and purpose; explains the area of expertise clearly and confidently to others; influences and engages C-Level with authority and confidence.
Preferred Requirements:
- Prior work experience or desire to work with our Public Sector customers - government agencies, non-profit, education.
- 4+ years' experience managing full life-cycle Salesforce implementations.
- Salesforce domain expertise.
- Highly beneficial to have any Salesforce product certifications prior to joining, particularly:
- Salesforce Certified Administrator.
- Salesforce Certified Advanced Administrator.
- Platform App Builder.
- Salesforce Certified Sales Cloud Consultant.
- Salesforce Certified Service Cloud Consultant.
- Hands-on experience with Public Sector Solutions (PSS) and Omni Studio.
- Strong understanding of SDLC methodologies (Agile, Scrum, etc.).
- Executive Presence - being able to influence outcomes.
Preferred Qualities:
- LEADERSHIP: Self-aware; proficient at building strong relationships.
- Inspiring leader: Strong point of view and executive presence. Confident, but not arrogant, a great storyteller.
Benefits & Perks:
- Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!
- World-class enablement and on-demand training with Trailhead.com.
- Exposure to executive thought leaders and regular 1:1 coaching with leadership.
- Volunteer opportunities and participation in our 1:1:1 model for giving back to the community.
Note: By applying to the Technical Architect, Director posting, recruiters and hiring managers across the organization hiring for this role will review your resume. Our goal is for you to apply once and have your resume reviewed by multiple hiring teams.
Accommodations: If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
Posting Statement: At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.
Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Salesforce welcomes all.
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