Overview
USA Health is Transforming Medicine along the Gulf Coast to care for the unique needs of our community. USA Health is changing how medical care, education and research impact the health of people who live in Mobile and the surrounding area. Our team of doctors, advanced care providers, nurses, therapists and researchers provide the region's most advanced medicine at multiple facilities, campuses, clinics and classrooms. We offer patients convenient access to innovative treatments and advancements that improve the health and overall wellbeing of our community.
Responsibilities
Serves as the primary entry point personnel for our patients, visitors, and families that enter the USA Health clinics; demonstrates a high level of service excellence in their interaction and support of the Care Access Department; performs a variety of functions in support of the day-to-day clinic workflow to include:
- Registration, check-in, and discharge activities
- Scheduling appointments
- Coordinating ancillary appointments
- Providing initial patient facing triage
- Coordinating follow up appointments
- Verifying and updating registration information as necessary
- Scanning of health record documents
- Collecting time of service payments
- Employing excellent customer service skills
- Ensuring smooth patient flow
- Reviewing clinic schedule daily, following proper check-in and discharge protocol
- Obtaining patient demographic information and insurance information
- Following registration standards of USA Health
- Providing general patient services
- Responding to patients’ needs and concerns as appropriate
- Investigating complaints and working with office manager to find solutions
- Collecting co-payments, prior balances, and other payments as deemed necessary
- Running end of batch, supporting other Care Access responsibilities as necessary related to pre-service functions
- Working EligibilityPlus work list, televox reports, and cancellation/wait list call backs
- Scheduling all follow up appointments consistent with patient needs and clinic scheduling guidelines
- Providing associated discharge paperwork and follow up instructions as necessary to patients
- Maintaining current and accurate system by entering canceled and rescheduled appointments when necessary
- Coordinating and scheduling ancillary appointments and consult appointments as needed in coordination with follow ups
- Answering general telephone inquiries in a professional, courteous, and efficient manner according to USA I.D.E.A.L. customer service standards
- Directing calls as appropriate
- Communicating information on USA Health programs to patients, referral agencies, University departments, physicians and the community
- Supporting the needs of the caller as appropriate
- Communicating basic information to patients and customers such as insurance, parking, driving directions
- Assisting in orientating and training Care Access Associates
- Reviewing email daily to stay current with clinic communication
- Maintaining the physical environment for safety of staff and patients and for aesthetic presentation of the area
- Informing site leadership when necessary office supplies and forms are running low
- Sorting and distributing faxes and mail on a daily basis
- Ensuring daily functioning of office equipment, and reporting malfunctions if necessary
- Utilizing on-line resources as required according to clinic practice and within USA Health guidelines
- Regular and prompt attendance; ability to work schedule as defined and overtime as required; related duties as required.
Qualifications
High school diploma or equivalent and one year of clerical experience in an access center, customer service, or healthcare setting. Experience with Electronic Medical Records is preferred. Completion of higher level of education as approved and accepted by the University of South Alabama will substitute for the required experience.
Equal Employment Opportunity/Affirmative Action Employer
USA Health is an EO/AA employer and does not discriminate on the basis of race, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, religion, age, genetic information, disability, protected veteran status or any other applicable legally-protected basis.
#J-18808-Ljbffr
