Marriott Senior Director – IT Change and Release Management Providence, Rhode Island Apply Now
Schedule: Full-Time
Located Remotely? Y
Relocation? N
Position Type: Management
JOB SUMMARY
We are seeking a dynamic and forward-thinking Senior Director of Change and Release Management to lead our global team through an exciting period of transformation. This pivotal role involves orchestrating software and infrastructure changes across an evolving organization, supporting a visionary shift from traditional IT Service Management (ITSM) concepts to a more modern, DevOps-driven philosophy. The ideal candidate will possess a unique blend of leadership, technical proficiency, and a deep understanding of both ITSM and DevOps strategies and tactics.
As the Senior Director of Change and Release Management, you will be at the forefront of fostering innovation and driving the adoption of best practices in change and release management. You will oversee a talented global team of analysts and developers, guiding them in the creation and implementation of processes that enable efficient and effective flow of change, seamless coordination of releases, and stringent governance around change and release standards.
This role demands a strategic thinker who can balance the need for agility with the necessity of maintaining control and compliance in a complex IT environment. Your leadership will be instrumental in transforming our change and release management practices, ensuring they not only support our current needs but are also aligned with our future growth and evolution towards a more agile, responsive IT organization.
CANDIDATE PROFILE
Education and Experience
Required:
- 10+ years overall work experience in Information Technology, application development or similar relevant experience including:
- 7+ years’ experience supporting cross-functional application and infrastructure teams with technology change and release needs.
- 5+ years in a technical discipline role with experience in planning, implementing and evaluating change and release processes, systems and/or initiatives.
- 4+ years applications support in a cloud environment, technical infrastructure, system implementation experience.
- 4+ years ensuring change and release process elements are in full compliance with security policy and relevant national or international standards.
- Undergraduate degree or equivalent experience/certification in Information Technology, Computer Science, Computer Engineering, or a related field.
- Extensive experience working with ServiceNow ITSM, ITOM, Asset Management and Application Portfolio Management.
- Ability to work across organizational boundaries to lead and influence continuous improvement initiatives.
- Advanced knowledge of ITSM processes, procedures, infrastructure change and release management.
Preferred:
- Experience with and knowledge of IT outsourcing activities in a managed services environment.
- Extensive experience working with ServiceNow ITSM, ITOM, Asset Management and Application Portfolio Management.
- Experience working in a private and public cloud.
- Experience collaborating with teams across operations, incident and problem management, application development.
- Familiarity working in a Site Reliability Engineering (SRE) organization supporting change management, capacity planning, efficiency, and emergency response.
- Broad technical acumen across multi-discipline applications with a solid understanding of current technologies.
- Experience operating in a DevSecOps environment.
- Experience applying measurement processes/methods for assessing program outputs and outcomes or progress toward goals and objectives.
- Experience working with global, distributed team members in different time zones.
- Proven ability to effectively prioritize and execute tasks in a high-pressure environment.
- Ability to work across organizational boundaries, to help lead and influence change.
- Ability to align change and release management strategies with concurrent projects and organizational strategies.
- Skilled in conceptualizing creative solutions, documenting them, and presenting/selling them to senior management.
- Extremely high level of analytical ability with complex problems. Ability to lead and guide teams in an ambiguous environment.
- Very high level of interpersonal skills to work effectively with others, motivate employees, and elicit work output in a team environment.
- Proven experience, knowledge and demonstration of continuous process improvement.
CORE WORK ACTIVITIES
Develops Standards, Process and Tools to Define and Document All Changes and Releases
- Acts as process owner for the change management process. Leads the assessment and analysis of change and release, automated or manual.
- Evaluates risks to the integrity of service environment inherent in proposed changes and releases.
- Leads team to define, document and be responsible for high quality of all upcoming application and infrastructure changes and releases.
- Ensures that release process elements are in full compliance with security policy and relevant national or international standards.
- Leads and acts as an escalation point for Change and Release Management team to ensure that all defined releases are on change/release management roadmap with risks appropriately documented, assessed and mitigated.
- Proactively updates Enterprise Application and Architecture, Infrastructure, Security, and Product teams of Release Management Planning.
- Ensures coordination of both non-production and production environment and release teams with particular emphasis on potential interdependencies and conflicts.
- Drives awareness for key stakeholders, including business partners, of the master application release schedule and performance against organizational goals and service level agreements.
Building Successful Relationships
- Collaborates with Enterprise Application, Architecture and Infrastructure teams to drive continuous improvement to processes and procedures.
- Develops relationships with Product Managers and Business Service Owners to successfully communicate value of the Change and Release organization.
- Liaises with vendors and Service Providers to optimize service quality and select services and tools that best meet company goals.
Managing Projects and Priorities
- Develops strategy and defines specific goals to prioritize, organize, and accomplish work for self and direct reports.
- Provides leadership and assistance to other teams regarding dependent projects. Determines priorities, schedules, plans and necessary resources to ensure completion of projects on schedule.
- Analyzes information and evaluates results to drive continuous improvement.
- Thinks creatively and practically to develop, execute and implement new plans or programs.
Managing and Conducting Human Resources Activities
- Interviews and hires employees.
- Promotes the fair and equitable treatment of employees.
- Fosters employee commitment to providing excellent service.
- Sets goals and expectations for direct reports using the performance review process.
The salary range for this position is $183,200 to $235,300 annually. In addition to the annual salary, the position will be eligible to receive an annual bonus and restricted stock units/stock grants.
Washington Applicants Only: Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive a minimum of 7 holidays annually.
All locations offer coverage for medical, dental, vision, life insurance, disability insurance, and other benefits. Benefits are subject to terms and conditions.
Marriott HQ is committed to a hybrid work environment that enables associates to be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.
The application deadline for this position is 28 days after the date of this posting, October 2, 2024.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
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