Summary
Brivo seeks a highly skilled Salesforce Administrator with a proven track record in implementing and managing Salesforce solutions, particularly within the CPQ, Sales Cloud, and Service Cloud environments. The ideal candidate will possess a deep understanding of Salesforce best practices, configuration, and customization, coupled with a strong aptitude for problem-solving and process improvement. The Salesforce Administrator will work closely with stakeholders, organizational units, and subject matter experts to identify, develop, and deploy business processes across the departments.
The Salesforce Administrator will be responsible for executing the day-to-day configuration, support, maintenance, and improvement of our CRM platform. A love for technology and a desire for continual improvement is a must. Strong communication skills coupled with an overall understanding of the business process provide the winning combination for this opportunity.
This is a hybrid opportunity with a one day per week in office requirement.
Responsibilities
- Serve as a system administrator for Brivo’s Salesforce.com environment
- Provide day-to-day administration of Salesforce, including user management, role hierarchy, security, and data management.
- Handle all administrative functions including user account maintenance, reports and dashboards, flows, etc.
- Ensure Salesforce is configured and optimized to support business processes and objectives.
- Configure and maintain complex CPQ environments, including product catalogs, pricing rules, and quote generation processes.
- Collaborate with sales teams to understand their requirements and implement effective CPQ solutions.
- Implement and maintain Sales Cloud and Service Cloud configurations to support sales and customer service operations.
- Customize Salesforce objects, fields, and layouts to meet specific business needs.
- Collaborate with the Compliance team to conduct internal system audits and prepare necessary reporting.
- Manage Salesforce.com data feeds and other integrations
- Coordinate the evaluation, scope, and completion of new development requests
- Train users and grow the Salesforce.com skill set across the organization
- Effectively act as the liaison between our users, vendors, and application development teams
- Work independently with members of the user community to define and document development requirements
- Identify opportunities to improve Salesforce processes and workflows.
- Collaborate with cross-functional teams to implement process enhancements and drive efficiency.
- Ensure data integrity and accuracy within Salesforce.
Qualifications
- 3+ years of experience as a Salesforce.com Administrator
- Salesforce Advanced Administrator certification
- Strong understanding of Salesforce.com best practices and functionality with the ability to build customer apps and objects, formula fields, automation processes (Flow, Process Builder, Approval Processes), custom views, and other content of intermediate complexity
- Experienced in third-party integrations (e.g. inContact, DocuSign, Google, Atlassian, etc.)
- Proven ability to design and implement new processes and facilitate user adoption
- Strong data management abilities and high attention to detail are a must
- Strong project management skills
- A demonstrated ability to understand and articulate complex requirements
- Demonstrated ability to meet deadlines, and handle and prioritize simultaneous requests
- Creative and analytical thinker with strong problem-solving skills
- Must demonstrate exceptional verbal and written communication skills
Preferred Skills
- CPQ, Sales Cloud, or Service Cloud certifications desired
- Experience in Hubspot desired
The total compensation package for this full-time position includes a salary range of $90,000 - $110,000. Individual compensation packages are based on factors unique to each candidate, including job-related skills, experience, qualifications, work location, training, and market conditions. In addition to cash compensation (includes base salary and, where applicable, may include incentive or overtime pay), Brivonians are eligible for benefits & perks based on their work locations.
About Us
Brivo, Inc., created the cloud-based access control and smart spaces technology category over 20 years ago and remains the global leader serving commercial real estate, multifamily residential, and large distributed enterprises. The company’s comprehensive product ecosystem and open API provide businesses with powerful digital tools to increase security automation, elevate employee and tenant experience, and improve the safety of all people and assets in the built environment. Brivo’s building access platform is now the digital foundation for the largest collection of customer facilities in the world, protecting over 600 million square feet across 60+ countries. Brivo is privately held and headquartered in Bethesda, Maryland. Learn more at www.Brivo.com
Brivo is an Equal Opportunity/Affirmative Action Employer. We are committed to providing an inclusive work environment. If you require reasonable accommodations during the application or interview process, please contact jobs@brivo.com.
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