Director Operations- New Hyde Park, NY

Canteen • Village of New Hyde Park, NY, United States • $200k - $250k / year • 3w ago

Job Summary

The Director of Customer Solutions will be required to perform regular customer premise visits, focused on engaging with C Suite customers at our Top 100 customers, in an effort to collect insight and feedback regarding customer satisfaction levels. The customer satisfaction tool and data capture will rely on a series of scripted interview questions, as well as open dialogue and feedback to gain a comprehensive sense for customer satisfaction levels. Post the customer meetings, a report will be generated and presented to the Senior Management team at CDC for strategy, review and required action on a weekly basis.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Prepare a schedule and subsequent cadence of visits to CDC's Top 100 customers in NYC, supporting a minimum of twice per year, per customer interaction, (if not more -customer dependent).
Meet, discuss, probe and inquire as to the customer satisfaction levels with CDC and our staff, as it relates to the goods and service promises dictated by the terms of our customer agreement.
Ability to operate in an unbiased and transparent fashion while conducting customer satisfaction interviews.
Prepare Premise Visit Summaries that capture and articulate the customer responses gained during interviews and then share these reports and findings with Senior Management at CDC in weekly presentations.
Promote a spirit of cooperation within the CDC, Sector and National Accounts teams to best leverage capabilities and resources to serve client needs.
Manage, prepare and support Customer follow up and associated action Items.
Introduce new and innovative customer solutions as internal company education grows.
Responsibilities may also include, but are not limited to account diagnostics, relationship analysis and engagement planning and execution, annual account objectives review, formalized client communications, proposal development, client presentations, and contract negotiations.

QUALIFICATIONS:

BS degree preferred.
Five years of foodservice management experience required.
Higher Education experience in board and retail operations is required.
Knowledge of P&L accountability and contract-managed service experience is required.
Strong leadership and communication skills.
Exceptional organizational skills.
Solid knowledge of Customer Management, Dispute Resolution and Negotiation.
Demonstrates working knowledge of accounts, budgets, associates, and client standards.
Experience in identifying additional client requirements for product, service, and education.
Ability to present content comfortably in a group environment.
Exceptional communication, analytical and listening skills.
Excel, Powerpoint, Microsoft Dynamics familiarity and skills.

Associates at Canteen are offered many fantastic benefits.

Full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program.

Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs).

About Compass Group: Achieving leadership in the foodservice industry.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Applications are accepted on an ongoing basis.

Canteen maintains a drug-free workplace.

Req ID:1359437

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