JOB DESCRIPTION
Are you passionate about delivering exceptional client experiences and driving innovative solutions? Join J.P. Morgan Chase and lead the way in managing technical commercial product implementations. This is your opportunity to make a significant impact on our clients and our business!
As a Technical Product Implementation Vice President within Global Practice Leadership, you will be responsible for overseeing the client experience and project management of technical commercial product implementations. This role will collaborate with Sales, Consulting, and Product teams to define new solutions and manage client projects from inception to completion within specified timeframes.
Job Responsibilities
- Attend regular calls to review active implementations and build valuable relationships
- Understand and implement Mixed Payable solutions as well as demonstrate creative problem-solving and sound judgment
- Support clients with file mapping exercises and utilize banking tools
- Manage client and internal partner expectations with consultative advice on technical aspects of treasury solutions
- Translate business requirements into detailed technical specifications for treasury services
- Document scope, meeting agendas, minutes, and project plans using MS Office tools
- Use workflow tools for status updates and document repository management
- Establish timelines and dependencies to exceed client and partner expectations
- Escalate issues when necessary to remove obstacles to success
Required qualifications, capabilities, and skills
- Passion for delivering a consistent, stellar client and partner experience
- Technical project management experience or experience with complex treasury implementations
- Strong communication, partnership, and influence skills to lead others to a common goal as well as comfort in a fast-paced, dynamic client-facing environment
- Adherence to policy and procedures, meeting or exceeding established SLAs
- Proficiency in using technology such as WebEx, Zoom, and other collaboration tools
- Project Management experience
- Payments and Receivables experience as well as proficiency in MS Office Suite
- Technical consulting or business analysis experience in ERP, systems integration, or API space
- Appreciation for being a ‘keeper of our brand’
Preferred qualifications, capabilities, and skills
- Bachelor’s degree
- Passion for learning new operating models, technologies, and industry trends
- Technical client consulting experience to support technical roles
- Experience primarily in banking or the financial service industry
- Knowledge of commercial treasury products and services
Joining our diverse and innovative global organization will provide you with endless opportunities for career and personal growth.
- Become a part of our many Business Resource Groups, employees who come together on topics such as ethnicity, gender, age, accessibility, special interests and more
- Help the community through expansive volunteer opportunities
- Join one of our focus groups aimed at Innovation and Transformation, creating the future experience for our clients and employees
Final Job Grade and officer title will be determined at time of offer and may differ from this posting.
Please note this role is not eligible for employer immigration sponsorship.
ABOUT US
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.
Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
