Location: CA, US
Date: Oct 4, 2024
Title: Operations Specialist
Job Type: Full-time with Benefits
Who We Are
For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction. Our goal is to help our customers reach their full potential and to excel as their global partner of choice.
MSX International is seeking an Operations Specialist who will be responsible for the professional delivery, installation and sustainment of MSX International Express Service prescribed solutions. The Operations Specialist is the lead liaison with FCSD Zone Manager.
What Your Day-to-Day Responsibilities Include
- Develop and maintain a direct relationship with specifically assigned dealers, attend regional FCSD Organization meetings quarterly, support launch and performance manager in planning meetings and Quick Lane launches, along with implementing plans to achieve regional objectives.
- Attend Annual Business Plan Meetings.
- Create and Work Quick Lane Action Plans.
- Conduct Repair Order Analysis as needed.
- Develop Quarterly Marketing Plan and Monitor Adherence.
- Ensure Scheduling of Quarterly Quick Lane Sales Events.
- Ensure current Quick Lane POS is updated and displayed.
- Work with Quick Lane Manager to conduct periodic Competitive Ad and Price Surveys.
- Review and approve Co-op claims.
- Work with Quick Lane on Search Engine Optimization and Landing Page Claiming.
- Monitor and motivate Quick Lane Contest and Incentive performance.
- Manage tire sales processes at each Quick Lane.
- Conduct on-site training as needed.
- Conduct operational review on every visit.
- Provide visit summaries to Dealer, District Operations Manager and FCSD Region.
- Complete all administrative tasks in a timely manner.
- Run Quick Lane as needed.
What You Bring
- Aftermarket Experience; preferably Retail Tire Store Management experience.
- OEM dealer contact experience is a plus, as well as excellent verbal and written communication skills.
- This position requires proficiency with Microsoft Word, PowerPoint, Excel and Internet Explorer.
- Ability to leverage relationships to identify and sell the business case for change.
- Analyzing data from dealer financials and operational assessments to establish improvement action plans.
- Implementation of service advisor selling systems and overall process improvement solutions at the aftermarket or retail level.
- Ability to understand, establish and implement effective metrics to keep dealerships focused on growth and ROI.
- Demonstrated proficiency with PC applications in a Windows environment.
- Ability to train and utilize all aspects of Automotive Tire Sales and automotive service sales.
- Ability to influence the sales personnel and technicians in the training processes and monitoring the results.
- Bachelor Degree (preferred).
WORK ENVIRONMENT
- Have ability to equally accommodate working from home office or remote location.
MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXI, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $68k to $72k based on current experience.
Apply Now!!!
#MSXNAJobs
#J-18808-Ljbffr
