Benefits
Competitive salary plus bonus opportunities
Flexible schedule
Retirement plan option
Access to competitively priced health insurance programs
Paid time off
Continuing education inclusive of leadership training at KidStrong headquarters
Opportunities for growth and advancement
KidStrong + Job Description
At KidStrong, we help parents build stronger, smarter, more athletic kids. We help parents discover their child’s superpowers and build future-ready kids who are confident in making friends, running the playground, and raising their hands high in the classroom. In other words… We shape them to Win at Life!
Are you looking for that workplace where you can be part of a fun, energetic, and professional team that loves what they do and contributes to the growth of the company? Are you genuinely excited about working with kids? Here in Elmwood Park, IL (just west of Chicago), we are rapidly growing and looking for talented, enthusiastic professionals who are passionate, energetic, and excited to engage with parents and kids and make an impact on their lives. Do you have what it takes to join the KidStrong team?
We have an immediate need for a high-energy, hyper-organized, incredibly detail-oriented General Manager (GM) who is as obsessed with delighting members as they are with documentation and systems. The GM is the leader of the center and will report directly to the Area Developers. We plan to grow the Chicago market to 4-5 centers! This individual would have the inside track to regionally operate the market as we grow. We are looking to have this position filled soon, and we are interviewing now.
What We Expect:
- Ability to work in a fast-paced environment while overseeing operational functions and driving sales and memberships.
- Provide leadership to the entire team, lead daily sales efforts, and oversee member relations at the center.
- This critical position must have a solid understanding of sales and operational excellence.
- As the lead for the sales function, the General Manager must execute lead generation/marketing strategies to increase sales as well as engage in customer relations with members and parents.
- The GM must prioritize retention of members.
- This leader must pose a high caliber approach to organization and be a self-motivator that is hungry to meet and exceed goals.
- This is a salaried position with bonuses tied to performance, yet this is not a typical 9-5 job.
- The General Manager must be flexible and adaptable to shift hours to ensure the center runs optimally and leads/members are communicated with quickly.
- The General Manager should be obsessed with learning, growing, and developing professionally.
General Manager Responsibilities:
- Provide excellent leadership and management to create a positive, successful community for staff and members.
- GM will directly supervise Assistant General Manager, Sales Manager, Lead Coach, and Coaches (staff roles are subject to change).
- Manage and exceed center KidStrong sales and operational budgets.
- Oversee all sales processes and systems, specifically the CRM, membership management system, two-way business text messaging system, and nationwide communication platform (Slack).
- If you have experience with HubSpot, this would be a huge plus but is not required.
- Work closely with the Assistant General Manager, Sales Manager, and Lead Coach of the center to ensure that the staff and center operate effectively at all times.
- Build and maintain KidStrong class size through scheduling optimization.
- Model all center activities through self-involvement (leading by example).
- Communicate with coaches regarding all trials and any specifics about prospective members.
- Ensure timely responses and follow-through with all KidStrong corporate headquarters/Area Developer requests and member/lead requests.
- Communicate regularly with the Area Developers and attend all required meetings set forth by the team at headquarters and the ADs.
- Maintain and update social media on a daily basis according to brand rules.
- Execute upon marketing plans and playbooks provided by the headquarters team.
- Develop relationships with local businesses, schools, and organizations as well as create cross-promotional partnership opportunities to generate business and maintain a high level of visibility in the community.
- Enforce KidStrong corporate policies, business practices, systems, and processes.
- Recruit, screen, interview, onboard, manage, train, and evaluate coaching candidates.
- Monitor and ensure staffing levels are met while continually recruiting future talent.
- Ensure candidates complete all paperwork to be in compliance with company policy and law.
- Serve as a coach for a minimum of 4 KidStrong classes weekly according to center needs.
- Lead coaching candidates through the training process and required evaluations.
- Ensure coaching evaluations are up to date on a 30/60/90 model.
- Manage and support ongoing professional development of staff through corporate Learning Management System, LearnUpon.
- Attend monthly HQ programming rollout calls to learn upcoming programming.
- Lead center-level programming rollout and train staff on programming.
- Ensure all front desk systems are followed such as proper member check-in, telephone inquiries (general and sales-related), guest registration, cash handling, delinquent account procedures, customer care calls, and change requests.
- Provide and maintain the highest level of customer service.
- Provide effective decision-making regarding customer service issues.
- Ensure facility is clean, maintained, and operationally sound (along with the leadership team members).
- Delegate tasks accordingly to Sales Manager, AGM, Lead Coach, and coaches.
*This list is not all-inclusive and is subject to shift at any time.
Requirements:
- Associate or Bachelor's degree in business, education, or related field.
- Minimum 2-3+ years of management experience, including overseeing most or all aspects of company management.
- Minimum 2-3 years of previous sales experience.
- Sales experience in a membership-based business is a plus but not required.
- CPR and first aid certified (current certification) or willingness to obtain certification before starting at KidStrong.
- Must have the ability to work a flexible schedule, including one weekend day, with specific hours dependent on the needs of the center.
- Must have the ability to multitask, manage client and staff concerns, and be a self-starter who just gets the job done.
- Must be able to work autonomously as a leader with little to no supervision and be excited about leading and developing others.
- Must have exceptionally excellent verbal and written communication skills; must ensure error-free communications.
- Need to have an ambitious spirit with an open, participative leadership style and drive for excellence.
- Need to have a strong work ethic, integrity, and professional demeanor.
- Must have practical work experience using Google Workspace products (Gmail, Google Calendar, Google Docs, Google Sheets, and more).
- Previous management experience with children and fitness industry strongly preferred.
- Be promotionally-oriented and have the ability to schedule trials through company-required vetting.
- Understanding of all performance metrics (KPI's), revenue, inventory, payroll, cost controls, and facilities maintenance.
Experience:
- Management and supervisory: 3+ years (Required)
- Leadership Development: 2 years (Required)
- Customer Service: 5+ years (Required)
- Phone stamina - this position makes an average of 15-20 hours of calls per week (~275-400 phone calls per week, depending on center needs)
- Preference will be given to candidates who genuinely enjoy sales processes and making calls!
Compensation:
$58,000.00 - $72,000 per year (with uncapped bonus potential)
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to KidStrong Corporate.
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