General Manager - The Row at Assembly Row
Job Category: General and Administrative
Requisition Number: GENER002469
Posted: October 3, 2024
Job Type: Full-Time
Location: The Row Hotel at Assembly Row
360 Foley Street
Somerville, MA 02145, USA
Description
The Row Hotel at Assembly Row, an Autograph Collection property, is seeking a dynamic, hands-on, passionate, results-driven General Manager to lead the team. This AAA Four-Diamond award-winning property combines historic charm with a modern twist. Located on the former site of the Ford Motor Assembly Plant, the property offers travelers an escape from the predictable in vibrant Assembly Row – a center of shopping, dining, and entertainment.
The General Manager is responsible for all day-to-day hotel operations, providing impactful leadership and support to the team, quality assurance, driving exceptional guest service standards, superior guest satisfaction, ongoing enhancement of service and quality improvements at the hotel, associate development and engagement, fiscal responsibility, and a strong working knowledge of financial statements and internal controls. This is a roll-up-your-sleeves hotel general manager role that, when necessary, will require the individual to work in all departments to support and lead the team. This is not a manage-from-the-office type of opportunity.
General Responsibilities:
- Responsible for the day-to-day hotel operations including Front Office, Housekeeping, Food & Beverage, Maintenance, and Sales.
- Directs and leads the preparation of short and long-term hotel business plans and budgets meeting company goals and growth objectives.
- Collaborates in creating, directing, and executing hotel sales and marketing, revenue optimization, distribution strategies, and initiatives to yield desired financial results.
- Develop a strong knowledge of the local market (demand generators, competitor strategy, and community impact/involvement opportunities).
- Participate in recruiting, hiring, and the ongoing evaluation of associates.
- Ensure that associates receive effective and impactful ongoing standards of service and skills training to consistently deliver a high level of service to guests.
- Create and maintain a professional, respectful, and engaging work environment for hotel associates.
- Drive ongoing associate engagement/recognition initiatives.
- Establish and maintain open collaborative relationships with direct reports, associates, and all property departments.
- Tour and inspect hotel daily and monitor property cleanliness, product quality, and ensure achievement of service standards.
- Liaises with the Finance Department to ensure strict adherence regarding company policies and controls.
- Adherence to all Marriott and Colwen Hotels standards.
Requirements:
- 5+ years of Full-Service Hotel General Manager experience
- Prior brand experience a plus
- Possess superior communication skills
- Full knowledge of food & beverage operations
- Demonstrated passion for hospitality and service
- Attention to detail and highly organized
- Self-motivated and results-driven
- Creative problem-solver and multi-tasker
Benefits & Perks:
- Medical Insurance with Company-Funded HRA
- Vision Insurance
- Flexible Spending Accounts
- Wide-Array of Supplemental Insurance Offerings
- Paid Time Off Programs
- Employee Assistance Program
- 401K Plan – Traditional & Roth Options with Employer Match
- Hotel Discount Travel Program for Associates & Family
- Exclusive Associate Discounts – Travel, Entertainment, & Retail
- Training and Development Programs
Colwen Hotels is an equal opportunity employer. EEO M/F/D/V
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