Job Summary
- The General Manager is responsible for providing overall direction and management to the operation and administrative aspects of the branch office in addition to driving sales and productivity as well as P&L and budget management to ensure business profitability.
Essential Duties and Responsibilities
- Provides leadership, guidance, and support to branch personnel which includes work allocation, training, promotion, and enforcement of internal procedures and controls.
- Manages the daily financial activities of the branch, which include budget preparation and control, purchasing, and business planning and management.
- Drives branch sales, productivity, and cost containment activities.
- Develops and manages the branch operation based on the P&L and budget.
- Manages branch inventory and control assets.
- Monitors key metrics and provides guidance to department managers to achieve desired results.
- Ensures consistency in all levels of service activities and installations.
- Manages communication to and from the branch office to corporate operations and management.
- Ensures compliance with the company’s policies and that the office is operated in accordance with all applicable local, state, and federal laws.
- Develops and drives a culture of performance management and accountability.
- Contributes to improving process workflows and maintaining system administration.
- Remains abreast of technological advances in the field and identifies areas of use in the organization.
- Travel to various job sites is required.
Skills and Abilities
- Ability to manage and direct projects to completion.
- Ability to formulate a sound business plan to reach targeted revenue and net profit goals.
- Ability to utilize local market strategy in accordance with company direction.
- Experience with budget preparation, fiscal management, and cash management.
- Ability to analyze and interpret financial data and prepare reports.
- Ability to lead with confidence and create alignment among management and attract and develop staff.
- Ability to direct a team towards a cohesive set of strategic objectives and maintain efficient timelines in the completion of tasks.
- Ability to understand and leverage existing Company systems to provide solutions to the business and recommend new systems when required.
- Proven ability to significantly contribute toward or lead operation initiatives with a results-oriented approach.
- Demonstrated leadership and management skills in a team-oriented, collaborative environment.
- Exceptional strategic thinking and structured problem-solving skills.
- Excellent communication and interpersonal skills, both verbal and written.
- Proficiency in various business productivity systems.
- Ability to balance multiple tasks with changing priorities.
- Ability to negotiate conflict and maintain constructive working relationships with people at all levels of the organization.
- Self-starter capable of working independently and ensuring to meet deadlines.
- Valid Driver’s License and a Motor Vehicle Record that meets AVI-SPL driving standards.
Education and/or Experience
- Bachelor’s Degree in Business or related field required (MBA or Master’s Degree is preferred).
- Six Sigma Black Belt or Green Belt, Continuous Improvement preferred.
- Minimum 4 – 6 years’ management experience managing a diverse operation with multiple business units, preferably in the Audio Visual or Construction industry.
- Demonstrated knowledge and experience with construction or project management theory and practices preferred.
- Familiarity with AV or other electro-mechanical systems is a plus.
- Extensive experience developing and implementing business processes and streamlining operations.
- Experience with planning, implementing, and managing the activities of an installation workforce through recruiting, training, scheduling, and best practices techniques.
- Experience in business/strategic planning and execution, including diligence, acquisition, and integration is a plus.
Working Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment. This role uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. The work environment is generally moderate in noise (inter-office conversations and computers/printers).
Physical Requirements
The physical demands of this position are those that are necessary to meet the responsibilities and essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. This position regularly requires employees to sit, walk, and stand; talk or hear, both in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment.
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