JOB DESCRIPTION
POSITION: eCommerce & Procurement Manager
REPORTS TO: Asst Director of Retail & Customer Service
STATUS: Full Time, Exempt
JOB CLASSIFICATION: Manager I
WORK ARRANGEMENT: Remote
LOCATION: 1155 Market | LH Headquarters
SALARY RANGE: $77,169-$86,829
APPLICATION DEADLINE: Open Until Filled
* Blind/visually impaired strongly encouraged to apply.
COMPANY AND POSITION OVERVIEW
Founded in San Francisco in 1902, the mission of LightHouse for the Blind and Visually Impaired (LightHouse) is to promote independence, community, and equity created by and with blind and low vision people. LightHouse is a dynamic and socially conscious nonprofit committed to making a positive impact in the blind and low vision community. It operates several social enterprises, including an in-person and online store. Each enterprise seeks smart, mission-focused sustainability and looks forward to brick-and-mortar expansion and increase online sales.
JOB PURPOSE
LightHouse seeks a dedicated and highly-skilled manager to oversee ecommerce retail operations. This individual will play a crucial role in ensuring seamless integration and operations across all platforms as the company expands into additional retail locations in 2025.
DUTIES AND RESPONSIBILITIES
- Manage and maintain the company's accessible Shopify-based store site, ensuring that product listings are accurate, up-to-date, and optimized for sales.
- Collaborate with store staff to confirm product descriptions, images, and inventory levels, ensuring consistency across all platforms.
- Oversee the creation and management of website content, ensuring clarity, accuracy, and alignment with both accessibility standards and the company's branding and marketing strategies.
- Proactively research processes for website optimization, including apps designed to improve the automation of processes such as in-store pickup and AI-assisted shopping.
- Implement and oversee inventory management processes, including setting and monitoring reorder points within Shopify and coordinating purchasing with external suppliers.
- Work closely with store staff to ensure that inventory orders are both placed and received accurately, in a timely manner.
- Lead efforts to automate purchasing processes, streamline inventory management, and produce reports as needed.
- Support the expansion of additional retail locations, overseeing the setup.
- Become a subject-matter-expert during the integration of a secondary point-of-sale Square, which will be launched at a new in-person retail location.
- Ensure accessibility and consistent operations across both Shopify and Square platforms.
- Monitor supplier performance to ensure timely delivery and quality of products.
- Serve as the primary liaison between the online store and retail locations, working closely with store managers and staff to align online and in-store inventory operations.
- Collaborate with the retail team to ensure that all product launches, promotions, and campaigns are represented accurately on the adaptation's website.
- Assist in updating the Shopify website, including adding product photos and descriptions.
- Assist in maintaining inventory in Shopify.
- Generate reports on sales performance, inventory levels, and customer feedback to support decision-making and business growth strategies.
EDUCATION AND EXPERIENCE
- Associate of Arts (AA) and Associate of Science (AS)
- Bachelor's degree preferred
- Work experience in eCommerce, web design, retail, marketing, product management, business analyst is preferred
QUALIFICATIONS/IDEAL CANDIDATE
The ideal candidate will have a strong background in e-commerce, specifically with Shopify and Square, and will be responsible for overseeing the entire lifecycle of our online products, from inventory management to the accuracy and accessibility of website content. This role requires a proactive approach to managing vendor relationships, automating purchasing processes, and ensuring that our online store reflects accurate product descriptions and stock levels at all times.
- Proven experience managing e-commerce platforms.
- Experience with Shopify and Square platforms, or equivalent.
- Knowledge of inventory management and purchasing, with a track record of optimizing processes and driving efficiencies.
- Possess a deep understanding of Web Accessibility Content Guidelines (WCAG) including the principles, success criteria, and best practices for making web content accessible to all users, including those with disabilities.
- Proficiency in Microsoft Office Suite and familiarity with the Zoom platform.
- Exceptional communication and collaboration skills, with the ability to both function as part of the team and work as an effective self-starter in a remote environment.
- Detail-oriented with strong organizational skills and the ability to manage multiple tasks simultaneously.
EQUAL OPPORTUNITY
LightHouse is an equal opportunity employer. LightHouse policy and the law prohibit discrimination and harassment based on an individual's race, ancestry, religion or religious creed (including religious dress and grooming practices), color, age (40 and over), sex, gender, sexual orientation, gender identity or expression, genetic information, national origin (including language use restrictions), marital status, medical condition (including cancer and genetic characteristics), physical or mental disability (including HIV and AIDS), military or veteran status, pregnancy, childbirth, breastfeeding and related medical conditions, denial of Family and Medical Care leave, height and weight, or any other classification protected by federal, state, or local laws, regulations, or ordinances. Our policy and the law prohibit co-workers, third parties, supervisors, and managers from engaging in such conduct.
LightHouse personnel are employed on an at-will basis. Employment at-will means that the employment relationship may be terminated, with or without cause and with or without advance notice at any time by the employee or the Agency.
All employees at LightHouse are hired for an indefinite and unspecified duration and consequently, no employee is guaranteed employment for a specified length of time. Employment is at the mutual consent of the employee and LightHouse. Accordingly, either the employee or LightHouse can terminate the employment relationship at any time, with or without cause ("employment at will").
WORKING CONDITIONS
LightHouse strives to maintain a scent-free environment and a drug-free workplace. Employees are expected to behave in accordance with these objectives.
PHYSICAL REQUIREMENTS
Employees must have the ability to lift up to 20 lbs., with frequent bending, stooping, kneeling, and reaching. Employees must also have the ability to perform computer-intensive work and operate standard office equipment.
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