Description
The ideal candidate for this position is someone who is passionate about helping people from all different backgrounds. They will have outstanding customer service skills, exceptional communication and computer skills, an optimistic attitude, and the ability to remain calm under pressure. They will be flexible, adaptable, and able to pivot themselves at a moment's notice, all while maintaining focus and minimizing disruptions.
This workforce development professional will support all WorkSource lines of business and is capable and ready to serve all WorkSource customers. You will provide direct services to job seekers and employers within the WorkSource Office.
Duties
You will directly support the mission of ESD by partnering to connect employers and job seekers. You will be responsible for ensuring the day to day availability and delivery of Labor Exchange and Reemployment Services in the WorkSource system in person and virtually of integrated services to job seekers, the delivery of services to employers and providing targeted customers through outreach. The integration of EC programs will include WorkFirst, SFS, Business Solutions, BFET, Veterans, Migrant Seasonal Farm Worker, WIOA and other program services. You will provide guidance and feedback to customers regarding the federal, state, local and office policies, and procedures. You will ensure ongoing support of the agency performance and expectations to be successful in their role as an EC employee. The expectation is to participate in a regionalization of services for our area, developing innovative ways to deliver services which will provide continuity to the area team, enhancing morale and staff job satisfaction.
Some of your daily tasks include but are not limited to:
- Manages caseload, provides case management, facilitates appropriate support services and/or makes referrals to appropriate agencies.
- Identifies, evaluates, and explores solutions to assist in removing barriers, assist customers in obtaining needed documentation.
- Conducts group and individual orientations, and workshops and supply program specific information about services, benefits, and eligibility.
- Assist customers in the use of resource center services including technology, resumes, applications, and interview skills.
- Develops individual employment service plans, guide customers to effectively use employment and training programs and services.
- Create and disseminate program reports as required by supervisors and managers.
- Coordinate resources with partners; communicate and promote agency and partner programs and services to encourage maximum utilization of available incentives.
- Provide outreach and follow up services to customers.
- Respond promptly to e-mails, phone messages, and mail.
Qualifications
Required:
One year (1) as a WorkSource Specialist 3 or equivalent class within the Employment Security Department, or another state's Employment Security agency.
OR
A Bachelor's degree AND three years (3) of relevant experience in workforce development, social or human resource services, public relations, or public contact work, such as: unemployment insurance, social services, human resource services, education, public relations, benefits programs, insurance claims, law enforcement and banking or a combination of education and/or relevant experience.
OR
A Master's degree will substitute for one (1) year of the required experience.
OR
A combination of education and/or relevant experience totaling no less than seven (7) years, (including military experience evaluated year for year, performing related tasks.)
Desired Qualifications:
Lived or professional experience interacting with military populations and an understanding of military culture is preferred but not required.
Education to Experience Equivalences:
Associate Degree = 2 years | Bachelor Degree = 4 years | Masters or Higher = 5 years
Additional Requirements of Employment:
- Must be able to pass an Unemployment Insurance (UI) Claim & Benefit Information Review.
- Must be able to travel on a daily or weekly basis to provide services.
NOTE: Only completed applications will be considered.
Please submit your Cover Letter and Resume with your Online Application through the "Add Attachments" field. A resume will not substitute for the "work experience" section of the application or vice versa. Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.
Supplemental Information
Why work with us?
Our agency's mission and values drive every decision that we make, determine how we interact with others and are at the core of who we are. We value Access, Love, Belonging, Equity, Stewardship. We understand that a work environment that respects your work/life balance is key; that's why many of our positions are eligible for flexible work schedules and teleworking opportunities. Through support, value, and trust, our employees are empowered to grow and develop into their best self.
Opportunity for All
We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply. The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.
If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact Cheyenne Pernites or the Talent Acquisition Team, or Washington Relay Service 711. If you are having technical difficulties creating, accessing, or completing your application, please contact careershelp@des.wa.gov or (360) 664-1960 or toll free (877) 664-1960, Washington Relay 711.
**This organization participates in E-Verify**
