J&J Family of Companies - Senior Manager, BPO Order to Cash
Johnson & Johnson is currently recruiting for a Senior Manager, BPO Order to Cash for a project-based position with an anticipated end date on or around July 2026 located in Raritan NJ / Memphis, TN. Remote work options may be considered on a case-by-case basis and if approved by the Company for US-based candidates.
This position will drive a flawless brand-new Warehouse Management System (WMS) implementation for the MedTech Memphis Logistics Center (MLC) and our Satellite Distribution Center (SDC) network. The replacement of the WMS is a key strategic initiative that will upgrade aging infrastructure platforms to secure our business today and lay the groundwork for the development and deployment of key capabilities (People, Process, Automation, and Technology) to improve efficiency and effectiveness.
Key Responsibilities:
- Manage the interdependencies between the new WMS and USROTC.
- Manage End-to-End business process impacts, focusing on upstream and downstream processes.
- Participate in end-to-end process mapping for current and future state.
- Partner with the Change Management team to identify change impacts.
- Collaborate with Customer Service and other organizations to confirm business requirements.
- Lead Business Process design efforts to optimize cross-franchise customer service processes.
- Support and drive integration of business solution processes to other major enterprise programs.
- Drive alignment on harmonized processes across the enterprise.
Qualifications
Education: Minimum of a Bachelor’s degree and/or equivalent University degree required; focused degree specifically in Supply Chain management or related field preferred.
Experience and Skills:
Required:
- Minimum eight (8) years of relevant professional work experience.
- Expertise in Order To Cash processes.
- Medical Device sector/industry experience.
Preferred:
- Experience in Ethicon, Endo & CSS supply Chain processes.
- Experience constructing and implementing Business and Operational strategies.
- PMP/FPX training or related certification.
- Lean, Six Sigma, or APICS methodologies knowledge and/or certifications.
- Agile Methodology knowledge or experience.
Other:
May require up to 50% domestic travel to other locations and sites.
The anticipated base pay range for this position is $118,000 - $203,550/yr.
Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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