Job Number 24169937
Job Category Property Leadership
Location Delta Hotels Richmond Downtown, 555 E Canal Street, Richmond, Virginia, United States
Schedule Full-Time
Located Remotely? N
Relocation? Y
Position Type Management
Additional Information: This hotel is owned and operated by an independent franchisee, SMI Hotel Group. The franchisee is a separate company and a separate employer from Marriott International, Inc.
Salary: $135,000 to $155,000 Quarterly Bonus
Department: Human Resources
Location: Delta Hotels Richmond Downtown (555 East Canal St Richmond, Virginia 23219)
Division: SMI Hotel Group
Hours Per Week: 40
Job Description
About Us:
SMI Hotel Group is a growing hotel management company operating upscale, full-service hotels in Virginia and Texas. The Delta Hotels by Marriott Richmond Downtown is situated in the vibrant heart of Richmond's financial district, alongside the beautiful James River.
Position Overview:
We are seeking an experienced, motivated, and dynamic General Manager to lead our hotel operations. This role requires an energetic self-starter who inspires the team to deliver exceptional guest service while fostering a positive work environment.
Key Responsibilities:
- Maintain a high level of visibility in the hotel, regularly interacting with guests and team members.
- Develop and mentor subordinate managers, holding them accountable for departmental success.
- Inspire the team to deliver superior guest service and empower them to resolve guest complaints promptly.
- Maximize hotel revenues by anticipating market trends and developing strategic initiatives.
- Analyze competitor intelligence to grow RevPAR and RGI effectively.
- Collaborate with the Director of Sales to develop and monitor annual business and marketing plans.
- Propose the annual budget and recommend capital improvements.
- Control labor and operational expenses within budgeted guidelines.
- Utilize business data to identify opportunities for improving operational efficiencies.
- Actively engage with the local community and build relationships with local officials and key clients.
Qualifications:
- Bachelor's degree in hotel management or equivalent.
- At least 5 years of General Manager experience in a full-service hotel; Marriott experience preferred.
- Strong interpersonal and leadership skills.
- Excellent organizational, time management, and technology skills.
- Proven track record of guest service excellence and revenue growth.
- Strong background in Food and Beverage operations is a plus.
- Positive references from previous superiors, colleagues, and subordinates.
Benefits:
At SMI Hotel Group, we recruit top talent to uphold our mission of delivering exceptional service to our guests. Our comprehensive benefits package includes:
- Health, dental, and vision insurance (for full-time employees)
- Paid Time Off (for full-time and part-time employees)
- 401(k) plan with company match (for full-time and part-time employees)
- Hotel discounts (for full-time and part-time employees)
- Paid holidays (for full-time employees)
- Early access to earned wages (for full-time and part-time employees)
Equal Opportunity Employer:
SMI Hotel Group is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
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