Cranial Technologies is the only company in the world completely dedicated to researching, diagnosing, and treating plagiocephaly (commonly called flat head syndrome). With over 300,000 babies successfully treated, we are the plagiocephaly experts.
As leader of the information technology team, the Director of Information Technology (Director of IT) is responsible for management of aspects of information technology including network infrastructure (on premises and cloud), software applications, hardware, service desk support and security. The Director of IT oversees the technology used to support all aspects of the business, including its clinics, manufacturing facility, call center, and corporate offices. This position is responsible for driving the implementation of best practices for optimizing infrastructure and reducing operational costs while improving system performance and reliability.
The Director of IT collaborates with business leadership and must be an outstanding communicator in both oral and written forms, conveying technically complex information and concepts in easily understood terms to business stakeholders. The Director of IT will think strategically, critically, and creatively to present optimal solutions across the technology stack. The Director of IT must possess deep technical expertise and also be a leader and developer of IT talent for Cranial Technologies.
Cranial Technologies is a fast-paced technology environment and is rapidly expanding across the US. The Director of Information Technology will be expected to seamlessly transition between people manager, hands-on technical troubleshooter, business advisor, solution architect, and project manager.
This position will function in a hybrid work environment (up to 50% onsite) based in Tempe, AZ.
Essential Duties and Responsibilities:
- Responsible for the overall direction, coordination, and evaluation of direct reports, including IT security, development and engineering, infrastructure, technical business analytics, and help desk systems support.
- Coach, mentor, and develop a highly collaborative team of IT professionals, leading them to meet or exceed expectations for productivity, quality, and achievement.
- Serve as HIPAA Security Officer responsible for ensuring that Cranial Technologies complies with the HIPAA Security Rule and protects electronic protected health information (ePHI).
- Technology Roadmap: Collaborate with cross-functional teams to define and prioritize technology initiatives. Develop and maintain a comprehensive technology roadmap that supports business objectives and fosters competitive advantage.
- Significant experience managing and implementing business applications, integrations, and infrastructure. Specific experience deploying open source or customized applications.
- Maintain a culture of IT professionals focused on deep business alignment, accountability for outcomes, and continuous improvement.
- Oversee and manage a network of vendor partners accountable under service level agreements.
- Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training teammates; planning, assigning, and directing work; appraising performance; rewarding and disciplining teammates; addressing complaints and resolving problems.
Required Education and Experience:
- Bachelor's degree from an accredited college or university, with major course work in computer science, information technology, or related field.
- 5-8 years of progressive leadership experience, including experience leading teams across all technology functions.
- Knowledge of computer languages like Python, Java, JavaScript, and C++.
- Substantive experience as an engineer and/or enterprise architect.
- Significant experience managing IT security programs and adhering to common industry security frameworks such as NIST.
Benefits Package:
- Medical and Dental Insurance
- 401k Retirement Plan with matching program
- 3.5 Weeks Paid Time Off plus 7 company-paid Holidays
- Life Insurance
- Short/Long Term Disability Insurance
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
You will receive a confirmation email stating your application has been submitted. Once your application has been reviewed, you should receive an update on your status via email. Please keep an eye on your spam and junk mail. Please no phone calls regarding the position.
If you are unable to submit your application, please email the recruiting department at careers@cranialtech.com for assistance.
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