Technical Project Manager, Burger King, US&C
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Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 120 countries and territories. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS, BURGER KING, POPEYES, and FIREHOUSE SUBS.
The Technical Project Manager will help drive the implementation and integration of new technology systems, platforms or solutions within the Burger King restaurants. This role will involve leading a team to ensure smooth deployment, project timeline management, and coordination with various internal teams and vendor partners. Responsibilities will include enabling deployment strategies, troubleshooting issues, and project tracking/reporting to leadership. Good leadership skills, strong project management experience, and good technical skills are essential for success in this role.
Responsibilities:
- Oversee the delivery of Restaurant Platform, initially a Point of Sale customized for the US Market in an efficient and cost-effective manner.
- Maintain overall program schedule for each deployment initiative including responsibility for updates to dashboards and other regular status updates.
- Coordinate schedule/timeline for restaurant activities with the Brand team, franchisees, and suppliers.
- Integrate with the Development team, Vendors, other Country Deployment Managers, Brand team members, and franchisees to ensure requirements, learnings and shared components are leveraged.
- Liaise with internal and supplier development teams to ensure Development timelines and milestones are planned, managed, and communicated.
- Liaise with third-party suppliers to create and monitor the overall Point of Sale “ecosystem” including procurement, staging, installation, training, break/fix, support, and deployment providers.
- Ensure specific user stories are documented on time and with quality and meet established standards.
- Lead and coach the Support, Testing and Product analyst functions to ensure timely and high-quality delivery of the program.
- Support Franchisee updates and communications during the development of software including backlog grooming, enhancement features and support processes.
- Oversee the development and implementation of a support process for both hardware and software of the solution ensuring a high SLA adherence.
- Where necessary, re-engineer processes to ensure services align with business processes, tactical planning, and strategic vision.
- Define and communicate project milestones and resource allocation to IT management team with appropriate escalations.
- Work with other IT management, QA, Finance and Internal Audit to ensure compliance processes are efficient, effective and sustainable and automated where possible.
Qualifications:
- University degree in the field of computer science, information systems or business and a minimum of 3+ years related work experience.
- 3+ years of formal Project/Program management experience.
- Experience deploying consumer focused tech solutions from pilot to thousands of locations at scale in a quick and efficient manner.
- Prior successful experience in managing large (multimillion dollar) budgets and projects.
- 3+ years of experience managing in complex IT environments, preferably in the Quick Service Restaurants, Hospitality, or Retail industries.
- Previous experience in the areas of Application Development and future support requirements.
- Strong understanding of project management principles and tools.
- Strong ability to prioritize activities and excellent time management and organizational skills.
- Effective stakeholder management experience across a large, decentralized organization.
- Highly developed facilitation and negotiation skills.
- Strong leadership and interpersonal skills.
- Excellent written, oral, and interpersonal communication skills.
- Ability to present ideas in business-friendly and user-friendly language.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Highly self-motivated and directed.
- Keen attention to detail.
- Extensive experience working in a team-oriented, open concept, collaborative environment.
Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.
Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.
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