Upwork ($UPWK) is the world’s work marketplace. We serve everyone from one-person startups to large, Fortune 100 enterprises with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.
Last year, more than $3.8 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers.
The Payments team at Upwork manages over $4 billion in pay-ins and payouts annually across 180 countries. We are seeking an experienced and strategic Senior Director of Product to lead the strategic direction of our payments products and elevate our payments platform. This role will collaborate with cross-functional partners like Accounting, Tax, Legal, Customer Success, and other product, engineering, design, and analytics leaders across business units, and lead a team of product managers to enhance our Payments capabilities. This role will report to the GM of the Payments business unit and will be a key member of the Payments BU’s leadership team.
Responsibilities:
- Define and drive the product strategy and roadmap for Payments, aligning closely with functional partners. Set clear product prioritization, balancing immediate results with long-term investments in technology platforms.
- Own product commitments and business outcomes. Communicate strategies, roadmaps, and trade-offs effectively to senior leaders and partnering teams.
- Keep the customer front and center always, and collaborate closely across Product, Design, Product Marketing, Analytics, and Customer Experience leaders to create intuitive customer experiences.
- Define metrics and KPIs to measure the success of the product portfolio and make data-driven decisions to improve product performance.
- Manage the product lifecycle from concept through launch and beyond, ensuring timely delivery of products to market.
- Mentor and guide team members. Foster an environment of innovation and high performance in the PM team.
- Converge product and engineering thinking to judicious platform investments that translate business and marketplace requirements into versatile payments and risk platform capabilities.
- Partner cross-functionally to develop a comprehensive payments and tax compliance roadmap that meets the needs of internal and external stakeholders.
What it takes to catch our eye:
- 8-10+ years of robust product management experience, with at least 5 years focused on payments, risk management, and/or marketplace platforms.
- 4+ years of people management experience, demonstrating the ability to lead and develop high-performing teams.
- Deep subject matter expertise in payment archetypes, technologies, integrations, and regulatory landscape.
- Demonstrated ownership, drive, and willingness to exceed expectations.
- Ability to balance technical knowledge with commercial insight, conceiving and effectively advocating feasible solutions.
- Strong interpersonal and collaboration skills, capable of influencing a diverse range of stakeholders across the organization.
Come Change How The World Works.
At Upwork, you’ll shape talent solutions for how the world works today. While we have physical offices in San Francisco and Chicago, currently we also hire full-time employees in 19 states in the United States.
At the core of our vibrant culture are shared values that form the foundation of our organization. Our overarching mission is to create economic opportunities so that people have better lives. We foster an environment where individuals are encouraged to bring their authentic selves to work, nurturing personal and professional growth through development opportunities, mentorship programs, and participation in Upwork Belonging Communities.
We take pride in providing exceptional benefits to our employees. These include comprehensive medical insurance coverage for both you and your family, unlimited paid time off, a 401(k) plan with matching contributions, and an Employee Stock Purchase Plan. To explore these benefits in detail, please visit our Life at Upwork page.
Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, or other applicable legally protected characteristics.
The annual base salary range for this position is displayed below. The range displayed reflects the minimum and maximum salary for this position, and individual base pay will depend on your skills, qualifications, experience, and location.
Annual Base Compensation
$255,250—$320,000 USD
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