Job Title: General Manager (Confidential - not posted)
Job Information
Location: Gaithersburg, Maryland
At Crash Champions, We Believe the Difference is Trust. Crash Champions is one of the fastest growing and most exciting brands in the collision repair industry. The company is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S., serving customers and business partners at more than 600 state-of-the-art repair centers in 36 states across the U.S.
Responsibilities
- Meet or exceed location revenue goals and other KPIs: Manage the front and back of shop from vehicle intake through delivery to ensure a high level of shop throughput, production quality, and efficiency.
- Labor assignment and production management: Responsible for assigning repair jobs to Body Technicians and prioritizing vehicles for teardown or paint.
- Teammate support: Support teammates during peak times by receiving customers, checking-in vehicles, and writing estimates as needed.
- Monitor and attain production goals and standards: Ensure all repairs are in line with Crash Champions and I-Car quality standards and that all repairs are billed accurately.
- Complete shop payroll and staffing in a timely manner: Ensure production staff adheres to punch-in/out guidelines and manage staff PTO.
- Manage daily production flow: Communicate with team (Body Technicians, Collision Estimator, Parts Managers) to ensure production is moving as needed.
- Write DRP compliant estimates (as needed): Write complete estimates after full disassembly and damage discovery.
- Team acquisition, coaching, and development: Responsible for interviewing and hiring the best candidates and providing individual teammate performance coaching.
Qualifications
- Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements.
- Aptitude in decision-making and problem solving.
- Ability to lead and work collaboratively with others to meet shared objectives.
- Demonstrated ability to meet deadlines and achieve successful results.
- Proficient knowledge and use of estimating software, CCC ONE Total Repair Software.
- Proficient with Computers and other technology.
- Valid driver’s license required.
Location: US-MD-Gaithersburg
ID: 2024-9041
Category: Operations Management
Position Type: Regular Full-Time
Remote: No
Crash Champions is an equal opportunity employer committed to workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, gender identity, protected veterans’ status, status as a disabled individual or any other protected group status.
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