This is a continuous filing exam. Next filing cut-offs are at5:00 pm on:9/27/2024, 10/11/2024 (Final)
Under limited direction, the Information Technology Division Chief plans, organizes, coordinates and directs the operation of a division within the Department of Technology or in an organization with an information technology (IT) program. The duties involve providing overall leadership, direction, and guidance for the development and operational activities regarding the County’s computerized information systems and telecommunications in compliance with County goals and business objectives.
Examples of Knowledge and Abilities
Knowledge Of:
- Principles and practices of management and organizational theory, including planning, organizational design, business finance, business development, project management, and organizational effectiveness
- Principles and practices of supervision, discipline, leadership, mentoring, and training
- Applicable federal, state, and local laws, codes and regulations
- Operational characteristics, services, and activities of assigned programs and functions
- Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, databases, and other specialized applications related to area of assignment
- English usage, spelling, grammar, and punctuation
- Principles and practices of public administration as it relates to the management of computer systems operation and support, local and wide area data communications and a variety of telecommunications systems
- Principles of advanced computer technology and platforms and systems development life cycles
- Principles and techniques of software and systems quality assurance and control
- Principles and practices of technical problem solving
- Principles of business system applications and computer data processing
Ability To:
- Select, supervise, train, and evaluate staff
- Plan, coordinate, assign, and review the work of subordinate staff
- Investigate and resolve disciplinary issues
- Work independently, prioritize work, coordinate activities and meet critical deadlines
- Develop, monitor, and interpret budgets and other financial documents
- Plan, manage, and complete complex work assignments
- Develop and maintain cooperative, effective working relationships with others
- Communicate clearly and concisely, both verbally and in writing
- Interpret and apply applicable federal, state, and local laws, codes and regulations
- Apply customer services skills, including the identification of customer needs and follow up to ensure customer commitments have been met
- Gain cooperation through discussion and persuasion
- Interpret and summarize a variety of data
- Exercise discretion and maintain confidentiality of information
- Direct, coordinate, and manage IT related activities
- Recognize and analyze problems, develop recommendations and alternative solutions, project consequences of proposed actions, and oversee corrections in support of goals
- Read and comprehend technical reports to understand trends or areas for improvement
- Understand highly complex IT systems and issues
Employment Qualifications
Minimum Qualifications:
A Bachelor’s Degree from an accredited college or university in computer science, information systems, business administration, public administration, or other closely related field;
AND
Three years of full-time paid experience at a management level that includes managing, planning, organizing, directing, supervising, and coordinating the work of one or more major functional units of enterprise, client/server or desktop network and systems organization. This experience must include responsibility for budget development, oversight, and control.
Note:Additional qualifying full-time paid experience as described above may substitute for the Bachelor’s Degree on year-for-year basis.
Note:If the word “experience” is referenced in the minimum qualifications, it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements.
Note:If the minimum qualifications include an educational or certificate/license requirement, applicants must submit proof of requirements with the application. Failure to submit proof of requirements may result in disqualification from the examination. Unofficial transcripts are acceptable.
Final Filing Date: 10/11/2024
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