RAPP Chicago is looking for a Director, Program Management to join our award-winning Program Management team.
WHO WE ARE:
We are RAPP – world leaders in activating growth with precision and empathy at scale. We leverage data, creativity, technology, and empathy to foster client growth. We champion individuality in the marketing solutions we create, and in our workplace.
HOW WE DO IT:
At RAPP, our fearless superconnectors help to create value from personal brand experiences by focusing on three key areas: connected data, connected content, and connected decisioning. Our data analysts identify who that person is, our strategists understand what they want, and our award-winning technologists and creatives know how to deliver it – ensuring we’re able to activate authentic customer connections for our clients.
YOUR ROLE:
Program Management is a key capability at RAPP ensuring the accounts and therefore the agency runs as a well-oiled machine, driving cross-functional collaboration and optimal delivery. As a Director of Project Management, you are the driving force behind client projects and internal solutions. You’re the strategic master of execution and process from project initiation to delivery. You are passionate about the space from print, DM and Digital to web to gaming and mobile.
YOUR RESPONSIBILITIES:
- Drives the planning and execution across multiple accounts of simultaneous integrated projects.
- Instills confidence in the management of the workflow delivery process, continuously assessing risk and avoiding foreseeable pitfalls.
- Actively tracks delivery progress and commercially manages the account (i.e. resource, vendor, and budget management).
- Is seen as a knowledgeable and reliable partner via project communication to the Business Lead and provides proactive solutions.
- Proactively manages business and course corrects as needed, escalating any issues until addressed.
- Implements and adheres to agency process and enforces it within the team and agency at large.
- Leads and develops direct reports to ensure compliance of departmental and agency policies.
- Builds strong internal relationships and is seen as a viable partner ensuring delivery of on-time and on-budget deliverables.
- Takes accountability for project communication, liaising with all departments from start through completion.
- Ensures operations and resourcing support to meet the client business and agency goals.
- Leads project delivery process collaborating with cross-functional teams from defining project specifications through project completion and optimization.
- Leads resource management partnering with Resource Manager for talent appointment.
- Resolves critical timeline issues with viable solutions and optimizes production workflows.
- Proficient with programs such as Visio, Excel, PPT, and MS Project.
- Experience with project management/workflow tools a plus.
- Project documentation samples are required (SOW and Project Plan).
- Is a champion of the agency process and quality work.
REQUIRED SKILLS:
- Bachelor’s degree required.
- 8-10 years of experience in CRM and 360 campaign management.
- Experience in multiplatform content extensions and original content production.
- Working knowledge of web technologies, including HTML, DHTML, Flash, XML.
- Must be proficient with Microsoft Office products.
- Experience with Workfront or related PM systems a plus.
- Strong communication and presentation skills.
- Excellent risk management and negotiation skills.
- Excellent leadership skills with a desire to mentor PM talent.
- Project documentation samples and presentation examples required.
Our hybrid work model:
RAPP's current hybrid model is designed to enable in-person connections and collaboration while supporting flexibility for all employees.
RAPP provides a competitive salary and comprehensive benefits plan. A reasonable estimate of the salary for this role is $113,000 - $135,000.
“As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.”
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
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