Practice Manager - Family Practice & Internal Medicine
At Central Maine Healthcare our team members are committed to providing exceptional care and experiences for our community and for each other every day.
Central Maine Healthcare is seeking a Practice Manager to join our team at the Family Medicine & Internal Medicine office!
This is a Full Time, salaried, benefits eligible position.
Education and Experience:
- High School Education
- BA Preferred, or combination of equivalent education and experience in healthcare management
- 3-5 yrs. experience in healthcare management with direct reports
Position Summary:
Has overall responsibility of assigned CMMG Practice(s). Supports the operations, policies, and initiatives of the practice and promotes the organization’s mission to provide exceptional healthcare in a safe and trustful environment. Assists in the development and implementation of the strategic plan and guide staff to understand and support the mission and vision of CMHC. Lead/participate in performance improvement activities within the department with a goal to achieve best practice. Successfully monitor and maintain profitability, productivity, patient experience and staff engagement.
Essential Duties:
Leadership & Organizational Governance
- Serves as the champion of the patient experience.
- Engage patients utilizing exceptional customer service practices in alignment with the Five Must Haves:
- Greet people with a smile, friendly eye contact and say hello.
- Take people where they are going, rather than point or give directions.
- Use key words at key times. “Is there anything else I can do for you?”
- Foster an attitude of gratitude.
- Round with reason and purpose.
- Facilitates positive resolution of all patient complaints and inquiries within the required time frame.
- Ensures that Patient Experience data/reports through vendor are evaluated consistently observing for positive trends and opportunities.
- Meets or exceeds targeted patient satisfaction goals.
- Promotes team building, trust and respect in every aspect of the organization.
- Connects with, inspires and engages team members in a participatory decision-making environment.
- Works with other key individuals, including the Manager Provider in identifying, developing, implementing and monitoring initiatives that support the development of Best Practices within CMMG.
- Gains commitment of team to the organization’s mission, values and goals.
- Performs other related duties as assigned.
Operations Management
- Supervises day to day performance of all support staff, clinical staff, and manages practice operations in collaboration with other members of the leadership team.
- Coordinates daily workflow and practice operations including daily huddles and provides coverage as needed.
- Reviews Cerner Practice Management Reports in Business Objects daily/weekly/monthly as required.
- Leads practice efforts to maintain a state of regulatory readiness for JCAHO, State or CMS visits.
- Champion “excellence every day” to support infection prevention strategies.
- Direct the proper maintenance of the physical environment including furniture and other office furnishings.
- Collaborates with the contracting, credentialing and medical affairs offices.
- Interact daily with physicians, support staff, and patients to resolve problems as they occur.
- Coordinates CME’s with providers per policy and maintains records for each transaction.
- Assists in the development and implementation of policies and procedures.
Human Resource Management
- Interviews, and recommends hiring, progressive discipline, or termination of personnel.
- Supervises, coaches and supports employees.
- Ensures that employee onboarding plan is organized and competency documentation is completed.
- Schedules and facilitates regular staff meetings and trainings.
- Maintains appropriate staffing levels and skill mix for the safe provision of patient care.
- Establishes a positive work environment through a culture of employee appreciation.
- Manages the practices payroll within the payroll system.
Financial Management
- Prepares operating and capital budgets.
- Monitors performance relative to budget and creates action plans.
- Prepares productivity reports and communicates with providers.
- Manages processes to maximize practice revenues.
- Builds and maintains ongoing collaborative relationships with staff and providers.
- Oversees all purchasing for the practice.
Quality
- Maintains up to date knowledge of JCAHO and CMS regulations affecting the practice.
- Promotes and supports a culture of safety.
- Reports all adverse events and provides follow up documentation.
- Creates and operationalizes action plans to address any Practice safety concerns.
If you are passionate about making a difference and are looking for your next great career opportunity, we look forward to reviewing your application!
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