Merkle, a dentsu company, powers the experience economy. For more than 35 years, the company has put people at the heart of its approach to digital business transformation. As the only integrated experience consultancy in the world with a heritage in data science and business performance, Merkle delivers holistic, end-to-end experiences that drive growth, engagement, and loyalty. Merkle's expertise has earned recognition as a "Leader" by top industry analyst firms, in categories such as digital transformation and commerce, experience design, engineering and technology integration, digital marketing, data science, CRM and loyalty, and customer data management. With more than 16,000 employees, Merkle operates in 30+ countries throughout the Americas, EMEA, and APAC.
Job Description
WE WELCOME REMOTE CANDIDATES RESIDING IN THE US.
As a Manager, you will work remotely and report to the VP, Technology Strategy, and partner with other senior capability teams at Merkle and Dentsu to build and deliver new technology-enabled processes for our clients. You will be in a pivotal role that involves the design and implementation of Adobe Workfront solutions, ensuring they align with our clients' project management needs and business goals. You will work across capability areas, have deep technical knowledge, and understand how workflow management is not just technology but a people, process, and change management skill set.
- You will provide solution direction to the senior leaders and developers, offering strategic guidance and accelerating delivery for clients.
- You will understand technical challenges marketers face as they adopt new processes to build and deliver content or campaigns across fragmented teams, marketing tools, and disjointed processes.
- You will serve as an in-platform Configuration SME, using Workfront design and build expertise.
- You will connect the business and user design requirements to concrete product requirements.
- You will configure Workfront using the most up-to-date automation tools like Workfront Fusion, out-of-the-box integrations and connectors, and using APIs.
- You will support implementation QA and troubleshoot issues as they arise.
- You will create and maintain detailed documentation of system configurations and processes, including documentation of scenarios, modules, and routes in Workfront.
- You will deliver materials across PowerPoint, Excel, Lucidchart, Miro, Workfront, and additional platforms.
- You will develop and deliver reports and dashboards to provide insights into Workfront adoption and successful implementation.
- You will participate in discovery meetings with clients, new partners, vendors, or subject matter experts, taking notes, gathering documentation, and identifying follow-ups.
- You will support Internal Workflow Management Capability Enablement, promoting practice growth and knowledge sharing.
- You will provide expertise, vendor knowledge, and industry best practices across workflow management components including: Workfront, Firefly, Adobe Experience Platform, Adobe Creative Cloud, and Adobe Experience Manager.
- You will bring an industry-leading perspective about this practice and create industry expertise.
- You will provide opinions and recommendations in all manner of process and technology for workflow management use cases.
- You will provide consultative direction and through storytelling and developing recommendations for how to best use information and technology to guide programs across all channels and media.
- You will develop materials to illustrate and educate teams on how workflow management, when implemented correctly, can support internal digital transformation and automated, efficient employee experiences.
Qualifications
- You will have intermediate knowledge, with 3-5 years in Workfront design and implementation.
- You will have at least 2 or more years of experience.
- You will have a strong foundation in software implementation, reporting, and analytics.
- You will architect and manage comprehensive Adobe Workfront solutions.
- You will develop system architecture blueprints and workflows to enhance project management.
- You will construct system architecture and workflows for optimal project management and configure Workfront features according to best practices.
- You will facilitate seamless integration with other enterprise systems.
- You will understand Adobe Experience Manager (AEM) components like Site, Assets, Multi-Site Manager, and Creative Cloud Asset Link.
- You will have familiarity with Adobe Target, Adobe Launch/Tag management, and Adobe Campaign.
- You will have knowledge of the Adobe Experience Platform, including RTCDP, Adobe Journey Optimizer, and Adobe Journey Analytics.
- Expert proficiency with MS Word, PowerPoint, Excel, Lucidchart, Miro, and Visio.
- Bachelor's degree from an accredited college/university.
- You will have to travel for clients up to 25%.
Additional Information
The anticipated salary range for this position is $94,000-$152,375. Salary is based on a variety of factors including relevant experience, knowledge, skills, and other factors permitted by law. A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. For more information regarding dentsu benefits, please visit www.dentsubenefitsplus.com.
About dentsu
Dentsu is an integrated growth and transformation partner to the world’s leading organizations. Founded in 1901 in Tokyo, Japan, and now present in more than 110 markets, it has a proven track record of nurturing and developing innovations, combining the talents of its global network of leadership brands to develop impactful and integrated growth solutions for clients. Dentsu delivers end-to-end experience transformation (EX) by integrating its services across Media, CXM, and Creative, while its business transformation (BX) mindset pushes the boundaries of transformation and sustainable growth for brands, people, and society.
We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry, and for our society. We keep our people at the center, creating space for growth, understanding, and learning so they can thrive. We embed diversity in our mindset, in our solutions, and in our teams to empower an inclusive, equitable, and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.
Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state, or local laws, regulations, or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact your recruiter if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.
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