Under general direction, to plan, organize, direct and coordinate patient health care service delivery system(s), and to develop and market efficient programs and services to meet strategic efforts across the continuum of care for the Santa Clara Valley Medical Center (SCVMC).
This job bulletin is for one (1) full-time position with Custody Health Services
Custody Health Services (CHS) provides medical, mental health, and dental services to patients in custody at the 3 County Jail facilities: Main Jail, Elmwood and Juvenile Detention facilities. CHS provides on-site routine and urgent/emergent medical services at both Main Jail and Elmwood adult detention facilities in Santa Clara County. Health care of incarcerated men and women includes care of acute and chronic illness as well as preventative and specialty care. CHS also runs a 39 single-bed acute psychiatric inpatient housing unit at the Main Jail. The services are provided for adult male and female patients who require acute inpatient services for stabilization. Juvenile Custody Health provides integrated medical services to justice involved youth housed in Juvenile Hall and in James Ranch to include comprehensive pediatric medical, mental health, and dental care.
Selected candidate(s) must be able to work in a locked facility, which requires passing a background check for security clearance.
- Directs the current and long-range plans, policies and objectives of SCVMC's patient care clinical program and business development in collaboration with the Director of Ambulatory & Community Health Services, Director of Nursing Services and related Medical Department Chair or Director;
- Directs process improvement initiatives to create service line efficiencies and standards which ensure safe, therapeutic and effective care of patients;
- Identifies innovative approaches to improving care and maintaining an environment committed to the highest standards of quality patient care, safety and customer service;
- Directs change to health services, implementing new initiatives in collaboration with related health care service line operational leadership group across the continuum of care of SCVMC departments, providing health services in ambulatory, inpatient care or the community;
- Identifies, directs and implements change to standardization of patient care customer service line processes, including ancillary services as needed, to augment health advancement, prevention and treatment of diseases or conditions;
- Ensures new and redesigned systems maintain compliance with applicable accreditation standards, laws and regulations in collaboration with clinical and operational leaders;
- Develops and revises patient care policies and procedures in collaboration with operational and medical leadership;
- Recommends, to Valley Medical Center service line leadership, appropriate actions based on evaluation of the service environment, operational achievements, identified problems and data for forecasting operational and capital budget for future budget needs;
- Directs and implements plans for coordinated services to enhance the business service line quality and patient experience in collaboration with the administrative clinical staff, medical staff, other department personnel and community representatives, as indicated;
- Directs the service line leadership group in the development of strategic plans, in collaboration with SCVHHS Department of Planning and Marketing, to enhance SCVHHS service line's visibility and usage in Santa Clara County;
- Participates in medical center operations committees as related to the service line development and/or maintenance of service levels;
- Participates in communication and coordination of care with community partners;
- Convenes appropriate groups to facilitate interdisciplinary work for any area deemed by the leadership important to achieving better health and healthcare for lower costs, and for medical staff to provide service for patients and their families in support of medical care, medical education and research;
- May supervise, coordinate and evaluate the work of staff in their assigned area of responsibility;
- May be assigned as Disaster Service Worker, as required;
- Performs other related duties as assigned.
Sufficient experience and education that demonstrates the ability to perform the above tasks and the possession and application of the following knowledge and abilities:
Training and Experience Note: The following knowledge and abilities are acquired through possession of a Bachelor's Degree in Nursing or related health field and a Master's Degree in Hospital Administration, Public Administration, Business Administration or Health Science and five (5) years of administrative experience in a teaching hospital, health or hospital system; three (3) years of required experience must include management in a patient health care service environment.
Licensure: Possession of a current CA Board of Registered Nursing, Medical or other professional healthcare licensure or certification may be required for some positions.
Knowledge of:
- Principles of financial administration and cost control methods applicable to health or hospital system operations;
- Principles and practices of health care policy and administration, including current trends in health care planning, policy, management, program evaluation and related issues;
- Regulations and laws common to the operation of hospitals and health systems in California, particularly those pertaining to ambulatory service reimbursement;
- Principles and models of patient care and care delivery;
- The principles of health or hospital system organization and administration including the principles of acute care and ambulatory service planning, organization, and delivery.
Ability to:
- Work with administrative staff, medical staff and other department personnel in a health or hospital system, and representatives of allied groups in coordinating and planning services to patients;
- Direct, plan, organize, control, evaluate, set and maintain standards for, and update the operation of a large patient care service delivery line;
- Interpret and apply accreditation standards, regulations and laws pertaining to healthcare delivery;
- Identify problems and formulate constructive administrative policies and procedures to improve patient care service delivery;
- Communicate clearly and effectively with members of the public, agency staff and health care professionals at all levels;
- Establish and maintain positive working relationships with representatives of community organizations, state/local agencies, management and staff, clients and the public.
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