As the Customer Success Manager, you will be responsible for managing an account portfolio of enterprise healthcare organizations, which means nurturing the growth of our clinical engagement and satisfaction of each member account. You will also help colleagues attain their business objectives and adhere to Current Health’s core values.
What You’ll Do
- Build and maintain trusted professional relationships with Current Health's enterprise clients, including the buyer and renewal decision-maker on each account.
- Document client goals (definitively answering the “why Current Health?” question), work to achieve those goals, overcome obstacles, and measure actual vs. projected performance while identifying upsell opportunities.
- Own account strategy, planning and execution. Develop Account Plans that proactively guide our client’s journey and ensure mutual success for both our client and Current Health.
- Deliver on key metrics including product utilization and optimization, customer retention, customer advocacy, and customer satisfaction.
- Keep clients updated and trained on new product initiatives, solutions, and best practices to help them attain their desired outcomes.
- Build and maintain strong working relationships internally within the team, and wider company (e.g., Sales, Marketing, Product, etc.).
Basic Qualifications
- Strong understanding of the concerns of health systems and ability to find solutions that help develop client confidence and satisfaction.
- Data-driven and KPI oriented.
- Excellent communication, presentation, and interpersonal skills, with the ability to manage successful meetings through preparation, facilitation, and follow-up.
- Excels at problem-solving and problem anticipation/prevention.
- Significant experience managing stakeholder relationships within healthcare, medical devices, or health IT.
Preferred Qualifications
- Track record of building executive client relationships.
- Well-versed in strategic account management and customer success methodologies.
- Availability to travel up to 40% of the time.
What’s In It For You
We’re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.
Our Benefits Include
- Competitive pay.
- Generous employee discount.
- Physical and mental well-being support.
About Us
Best Buy Health aims to enrich lives through technology and meaningful connections. We do that by focusing on consumer health products that help people live healthier lives, device-based emergency response services for the active aging population and virtual care offerings that help connect patients to physicians.
As an Affirmative Action employer, Best Buy Health is dedicated to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or applicant. Best Buy Health is committed to equal employment opportunity for all applicants and employees, without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other protected characteristic under applicable law.
Reasonable Accommodation
Best Buy Health will make reasonable accommodations for employees and applicants for their religious beliefs and practices, mental or physical disabilities, and pregnancy, childbirth, and related conditions. If you need a reasonable accommodation in the application process; to access job postings, to apply for a job, for a job interview, for pre-employment testing, or with the onboarding process, please contact Talent Acquisition at talent.acquisition@bestbuy.com.
