JOB TITLE: CRM Developer - Top Secret Required
GOVERNMENT AGENCY: DOJ NSD - National Security Division
POSITION INFORMATION: Full-Time Position; Government contractor supporting DOJ NSD
LOCATION: Washington, DC (onsite)
POSITION TIMING: Position requires candidate to obtain SCI prior to starting; can take 2-4+ weeks to process
BENEFITS: Health, Dental and Vision, 401(k), Flexible Spending Account (FSA), 11 Paid Federal Holidays, PTO, education reimbursement
The mission of the National Security Division (NSD) is to carry out the Department's highest priority: to combat terrorism and other threats to national security. The Infrastructure Support and Software Development Services division provides all IT services necessary to support the NSD's Infrastructure & Operations as well as Software Development, Engineering, and Service Desk.
ITC Federal is an information technology and consulting company focused on servicing the needs of the Federal Government. ITC's mission is to apply earned expertise in information technology and information assurance/security to assist this client in achieving its mission. ITC is located in Fairfax, VA and offers outstanding compensation and benefits plan and a challenging and rewarding professional work environment.
Responsibilities
- Responsible for design, development, and modifications to extend capabilities of the ServiceNow platform to optimize use of the modules to include but not limited to ITSM, ITBM and SPM for NSD business processes.
- Provides development and maintenance of Salesforce as a case/matter management platform. This includes the use of native Salesforce applications, custom developed workflows, and Application Programming Interface from a variety of resources, including, but not limited to: Litify/LegalStratus: Legal Matter Management Salesforce Native Application, iPublic Sector Foundations, Salesforce CRM Analytics Plus, Flosum (Dev Ops), Additional integration with mission partner data repositories (e.g. Max.gov).
Qualifications
- 10+ years of experience with CRM systems development
- Proficiency with the configuration, support, and maintenance of ServiceNow.
- Proficiency with the configuration, support, and maintenance of Salesforce.
- Bachelor's Degree required; advanced degree, preferred
- Active Top Secret, required.
WORK ENVIRONMENT AND PHYSICAL DEMANDS: Candidate must be able to function in general office environment.
ITC Federal is an equal opportunity/affirmative action employer and will not discriminate against any application for employment on the basis of age, race, color, gender, national origin, religion, creed, disability, veteran status, marital status, sexual orientation, genetic information, military status, disability, or sex including pregnancy and childbirth or related medical condition or on any other basis prohibited by law.
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