Overview
Our team members are the heart of what makes us better. At Hackensack Meridian Health, we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.
Come join our Amazing team here at Hackensack Meridian Health! We offer excellent benefits, scheduling flexibility, tuition reimbursement, employee discounts, and much more including a generous sign-on bonus!
The Emergency Department Hospitality Partner serves as a representative of Hackensack Meridian Health Patient Experience, Food & Nutrition, and Environmental Service departments inside the hospital's Emergency Department. The primary focus of the ED Partner is to be the key liaison of support services within the Emergency Department. He/she is responsible for maintaining a clean, comfortable, and welcoming environment in the ED waiting areas, public restrooms, and Admit Pending Units. In addition, he/she is responsible for monitoring and serving meals provided to patients in the Emergency Department. To ensure patient satisfaction, he/she will also interview/round on patients to discuss these key service lines. The ED Partner will greet customers upon entry, consistently police areas inside the ED, tidy/sanitize areas after visitors' departure, declutter hallways and patient areas, monitor supply levels and pantry stock, and restock or replenish as needed. This position has a strong focus on customer service and communication skills, and requires a demonstration of professionalism and empathy in a sensitive environment. The ED Hospitality Partner must develop and maintain close relationships with clinical staff and Nursing Operations Manager within the Emergency Department.
Responsibilities
Environmental Services (25%)
- Responds to calls for housekeeping problems such as spills and specific departmental needs.
- Maintaining stock of paper and cleaning supplies.
- Policing public restrooms, stocking toilet paper and paper towels as needed.
- Provide communication between clinical staff and Environmental Services.
Food & Nutrition (25%)
- Provide communication between clinical staff and Food & Nutrition, specifically with monitoring patient diet orders.
- Police pantries and restock pantry items as needed.
Patient Dining Associate Patient Partner (25%)
- Provides quality customer service to customers by providing one-on-one attention to detail.
- Proactively round on patients to explain patient diets.
- Handle immediate service recoveries and triage concerns to appropriate departments/clinical partners.
- Prioritize patients with extensive hold times to ensure they are as comfortable as possible.
Other (25%)
- Assist in decluttering the Emergency Department by removing stretchers in hallways, removing equipment from hallways or patient areas.
- Build and maintain relationships with support services and clinical team members to ensure patients have a seamless experience in the Emergency Department.
- Other duties and/or projects as assigned.
- Adheres to HMH Organizational competencies and standards of behavior.
Qualifications
Education, Knowledge, Skills and Abilities Required:
- High School diploma, general equivalency diploma (GED), and/or GED equivalent programs or equivalent experience.
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