Summary:
The Clinical Director directs and coordinates activities of clinical services for programs offered. They ensure the clinical staff receive appropriate supervision and assure quality care for all patients consistent with Roger's mission. The Clinical Director facilitates connections with community providers to create referral sources and ensures the patient has a continuum of care and utilization of services within the Rogers system. The Clinical Director is responsible for working closely with operational leadership to ensure the clinic meets the organization's strategic initiatives and to address any performance improvement needs identified for the clinical supervisor, therapist, and behavioral specialist staff.
Job Duties & Responsibilities:
- Oversee clinical staff performance in providing treatment services.
- Ensure the clinical staff receive appropriate clinical supervision according to regulatory requirements and Rogers' standards. Engages in clinical supervision in the Gemba to observe patient care delivery.
- Conducts and/or reviews patient care quality reviews and evaluations utilizing patient care audit procedures. Determine and implement strategies to address identified deficiencies.
- Coordinate with executive director of clinical services and regulatory/compliance leaders to ensure standard schedules are being followed according to Rogers' standards and regulatory requirements. Ensure staff are following schedules with fidelity.
- Promote a team atmosphere by example, treating individuals with respect and honesty and by using direct communication and active listening skills. Coordinate with other leaders to ensure consistent communication to staff.
- Be open to change and actively support change as needed.
- Maintain and assure consistent service delivery for patients receiving care. Create program materials as needed in conjunction with the executive director of clinical services and/or system leaders and according to identified standards. Adopt and ensure adherence to standardized treatment protocols and other system-wide clinical and/or program materials.
- Facilitate the clinical continuum of care.
- Develops referral sources within the local community.
- Assures patient continuum of care with Rogers residential and in-patient services.
- Serves as a liaison with Rogers and the community.
- Ensure adequate clinical training is provided and there are ongoing opportunities for improvement.
- Partner with local operations leaders to ensure that behavioral specialist and therapist staff complete CBT Academy and other training according to Rogers' standards. Develop supplemental training curriculum when needed to assure staff are competent/clinically effective and address identified needs.
- Participate in presentation of CBT Academy modules as needed.
- Monitor clinical staff performance and provide opportunities for continued education.
- Provide regular and ongoing education for clinical staff. Keep staff informed of developments and learning opportunities offered within and outside Rogers.
- In partnership with operations leaders, ensure appropriate implementation of clinical staff development and staff training activities.
- In partnership with operations leaders, participate in clinical staff performance reviews.
- Demonstrate understanding of Joint Commission, agency, and state specific compliance regulations.
- Serves as resource and subject matter resource re: compliance standards relevant to the clinic or staff and patient care delivery, including regulations related to supervision.
- Participate in in-services and meetings to increase involvement and awareness of regulations.
- Involve self in educating other disciplines on regulations.
- Attend informational meetings to increase awareness of regulations.
- Partner with the director of operations to support all strategic aims identified by the Rogers system, with focus on working to support these aims at the site(s) level.
- Ensure patient access needs are met through implementation of identified countermeasures, such as use of the cross-trained staff. Work closely with the director of operations to address patient access needs.
- Discuss and identify countermeasures to address concerns in any area identified by the strategic aims in which the site(s) is underperforming.
- Participates in committees, meetings, and team projects.
- Demonstrate punctuality and preparedness.
- Demonstrate effective chairperson skills, if applicable.
- Good organizational skills with agenda and minute preparation.
- Ability to facilitate a meeting and keep it on track.
- Contribute in a positive, solution-focused manner.
- Assist in the recruitment process.
- Conduct interviews that are comprehensive, fair, and lead to a timely recruitment decision.
- Develop screening criteria for analysis of applicant's qualifications, professional aptitude, and overall quality contribution to the organization. Adhere to Rogers protocols related to hiring decision making and communication.
- Participate in and facilitate initiatives of the Rogers' Operating System (ROS).
- Educate and involve self and staff in the operating system.
- Responsible for the planning, clinical staff education, coordination, and administration of the use of ROS principles within the hospitals and clinics.
- Apply the ROS model to the clinical functions within the hospitals and clinics.
- Participate in and/or create huddles and/or teams that lead to the improvement of hospitals and clinic services.
- Participate in the Rogers Behavioral Health's marketing/outreach plan.
- Develop department customer service/public relations plan.
- Educate medical staff regarding the Service's marketing plan.
- Participate in department service-related marketing activities.
- Participate in referral development activity.
- Conduct self in a professional manner.
- Develop supportive, collaborative relationships with all disciplines to promote a positive, team-oriented approach to care.
- Provide leadership and role-modeling, incorporating group dynamics into the process.
- Communicate with individuals on a professional level.
- Attempt to resolve individual issues with peers in a positive, calm manner, with a focus on resolution; demonstrate a courteous, respectful demeanor.
- Demonstrate initiative by identifying problems and offering potential solutions.
- Report for duty according to a normalized and pre-established work schedule.
- Create and maintain a professional network of peers.
- Display an ongoing professional image through attire, grooming, timeliness, and overall presentation.
- Demonstrate organizational skills that promote a timely response to all inquiries, project completion, and department deadlines.
- Maintain patient confidentiality.
- Other responsibilities as negotiated by the parties.
Additional Job Description:
Physical/Mental Demands:
- Excellent communication skills required to understand and relate to community representatives, department managers, Hospital medical and clinical staff, Hospital CEO, and Board of Directors. This includes willingness and ability to provide presentations to assist with outreach and marketing initiatives as well as trainings for clinical staff.
- Able to understand and communicate using medical terminology.
- Excellent writing skills.
- Able to use initiative and judgment to organize, plan activities, formulate policies, delegate responsibility, and make decisions affecting diagnosis and treatment of patients.
- Must be able to relate to people in a manner to win their confidence and establish rapport. Must have strong interpersonal skills to develop and maintain effective working relationships with site and system leaders as well as with other staff at the site.
- Must be flexible to adjust to changing conditions, programs, and various details of the position.
- Verbal and hearing ability required to interact with community representatives, patients, and employees. Numerical ability required to maintain records and operate a computer.
- Must be able to read and communicate through written, verbal, and auditory skills and abilities.
- Position requires walking, sitting, and standing. Work is performed inside the building and is physically light. Lifting is moderate; must be capable of lifting a minimum of twenty (20) pounds. Reaching, handling, grasping and manual dexterity are necessary to operate various office equipment.
Education/Training Requirements:
- Doctor of Philosophy (Ph.D.) in a psychology related field (e.g., clinical psychology, counseling psychology) or Doctor of Psychology (Psy.D.) licensed in the state in which the clinic/programs are based.
- Administrative or supervisory experience in a psychiatric setting preferred.
- Marketing, patient development and/or community relations related experience preferred.
With a career at Rogers, you can look forward to a Total Rewards package of benefits, including:
- Health, dental, and vision insurance coverage for you and your family
- 401(k) retirement plan
- Employee share program
- Life/disability insurance
- Flex spending accounts
- Tuition reimbursement
- Health and wellness program
- Employee assistance program (EAP)
Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the Machine-Readable Files on behalf of Rogers Behavioral Health.
To link to the Machine-Readable Files, please visit Transparency in Coverage (uhc.com)
#J-18808-Ljbffr
