Here at Appian, our core values of Respect, Work to Impact, Ambition, and Constructive Dissent & Resolution define who we are. In short, this means we constantly seek to understand the best for our customers, we go beyond completion in our work, we strive for excellence with intensity, and we embrace candid communication. These values guide our actions and shape our culture every day. When you join Appian, you'll be part of a passionate team that's dedicated to accomplishing hard things.
Position: Apply software engineering solutions to operational problems and drive the resolution of customer escalations. Apply strong communication skills to all tasks, including working closely with our product and support teams and driving changes that will improve our organization overall. Provide code reviews, design feedback, and mentor junior developers. Strong contributor to software projects, implementing core aspects and providing feedback on their purpose, desired outcomes, and business impact. Contribute to the definition of Service Level Agreements (SLAs) for critical services, driving adoption and helping squads meet those agreements sustainably. Align with feature squads and our customer support department to understand our customer needs and set appropriate expectations. Suggest and prioritize new services and tools to streamline our customer support processes in order to meet our SLAs sustainably.
Requirements: BS in Computer Science, Engineering or related + min. 5 years of experience in job offered or in Site Reliability or DevOps role.
Appian is an Equal Opportunity Employer.
About Appian: Appian is a software company that automates business processes. The Appian AI-Powered Process Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish. The world's most innovative organizations trust Appian to improve their workflows, unify data, and optimize operations—resulting in better growth and superior customer experiences. For more information, visit appian.com .
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