Onward Search is a specialized staffing and talent solutions company that helps professionals find top jobs with the nation’s leading brands.
We’re looking to hire a Customer Success Manager, Ad Sales (Contract) for our digital music service client.
- This is a contract opportunity.
- The role is located in Culver City, Los Angeles, CA.
- Hybrid work: three days remote, two in-person – preferred days Wednesday and Thursday.
Responsibilities:
- Deliver best-in-class customer service to our client’s advertiser and agency partners by being the point of contact, fielding requests & questions, and communicating with clients throughout the sales lifecycle.
- Own the RFP response and media planning strategy across all buying channels.
- Participate in client meetings for campaign prep & launch, ongoing optimization recommendations, and campaign reporting.
- Partner with cross-functional internal organizations to structure campaigns to meet client KPIs and deliver desired outcomes.
- Monitor campaign pacing, delivery, and performance reporting.
- Serve as the product expert by educating clients and their agencies on new and existing products.
- Own the post-campaign analysis with learnings and recommendations to drive repeat business.
Requirements:
- Bachelor’s Degree in Sales, Advertising, Marketing, or Business.
- Experience in digital media, planning and/or buying.
- Strong understanding of advertising performance metrics and the advertising ecosystem.
- Have a reputation for providing world-class customer service, the ability to translate client requests into recommendations that meet business objectives, and the ability to craft impactful sales rationale stories using data and research.
- Possess strong presentation and communication skills.
- Excellent knowledge in Excel and PowerPoint, CRMs, Ad Servers, and other digital media tech systems.
Perks & Benefits:
- Medical, Dental, and Vision Insurance.
- Life Insurance.
- 401k Program.
- Commuter Benefit.
- eLearning.
- Education Reimbursement.
- Ongoing Training & Development.
- *To qualify for our benefits package, you must work over 30 hours per week and the length of assignment must be a minimum of 10 weeks.
To learn more about this Customer Success Manager, Ad Sales (Contract) opportunity, apply now. Our recruitment team will be in touch, guide you through the interview process, and advocate on your behalf.
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