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Job Description
Guardian Care is transforming paid family caregiving one person at a time. As an Executive on our team, you could be the one who changes everything for our families and communities across Indiana.
Ready to join a rapidly growing team who improves the lives of families in their community? Do you have a background as an Executive Leader in Healthcare or Hospitality? If you have a passion for helping others in your community and experience scaling up organizations, this might be the right team for you! Guardian Care is currently seeking a Chief Operating Officer (COO) to support our growing operations in Indiana.
Did you know that up to 1 in 4 (26 percent) Americans suffers from a disability? At Guardian Care, our mission is to make it easy for family members to care for their medically complex loved ones, partnering with extended Care Teams to provide holistic care. We believe our seniors and special needs pediatric populations deserve to live in inclusive, supportive communities. Our vision is to improve the lives of Indiana Families and Caregivers, every day.
Position Summary
The Chief Operating Officer reports directly to the CEO and will provide executive leadership to ensure attainment of strategic objectives and the delivery of effective and efficient healthcare services across our Personal Care Services and Structured Family Caregiving services. The COO is responsible for planning, developing, directing, supervising and organizing all non-clinical operations of Guardian Care and its subsidiaries.
Key Responsibilities
Strategic
- Assist with the development and execution of the organization’s strategic plan.
- Develops and implements programs and services through collaboration with the Executive Leadership Team.
- Overall P&L responsibility for at least one geography and service line.
- Identifies and addresses barriers to client care, client flow, and general client and caregiver satisfaction.
- Actively identifies areas of innovative transformation, develops plans, and oversees these processes by aligning innovation goals with the organization’s mission and vision.
- Coordinates communication activities and markets the process and results by publicizing goals, plans, progress, and results.
Leadership
- Provides executive leadership and mentorship for all non-clinical operations.
- Fosters an environment of high performance and accountability.
- Provides leadership and management with project status updates, feedback, and appropriate reporting on key responsibilities and objectives.
- Achieves buy-in from all decision makers for the successful application of performance excellence / performance improvement.
- Actively leads projects and provides individual contributions after key projects have been identified.
- Liaises with finance and other members of the organization in assessing, tracking, and reporting the financial benefit of a performance excellence project.
Operational
- Develops, implements, and oversees operational models providing cost-effective, quality care for all clients and caregivers.
- Leads development and management of annual operating budgets.
- Operationalizes new projects and programs and evaluates current operations through reports and comprehensive data analysis.
- Identifies, plans, and implements key projects to improve quality, reduce cost, and increase productivity, etc. resulting in significant business improvement, client and caregiver satisfaction.
- Participates in and ensures the development of organizational guidelines, policies, and procedures in accordance with funding source requirements, as well as State and Federal law.
- Prepares project reports.
- Perform other duties as assigned.
Additional Expectations
- Live out Guardian Care Values: Treat Everyone Like Family, Integrity Without Compromise, Disciplined Communication, Deliver and Improve.
- Understand and comply with Guardian Care Policies and Procedures.
- Maintain confidentiality as related to client information under HIPAA regulations regarding Protected Health Information.
Education
- Master’s degree in Nursing, Healthcare Administration or Master Business Administration preferred; Bachelor’s degree required.
Qualifications
- 7 or more years of Home and Community Based Care (HCBS) or Hospitality leadership experience.
- P&L ownership experience of at least $1MM.
- 3 or more years Director or above experience preferred.
- Hands-on experience with implementing Scaling Up, Lean or EOS preferred.
- Experience in fast-paced growth organizations and acquisitions.
- Proven leadership skills and business knowledge.
- Strategic vision with the ability to execute.
- Extensive knowledge of regulatory and accreditation agency requirements that impact the organization; stays abreast of industry changes.
- Proven experience managing external stakeholder relationships.
- Project management experience, with the ability to manage multiple projects simultaneously and deliver results on time and within budget.
- Proven experience in process improvement, leading projects with a record of successful implementation.
- Strong verbal and written communication skills.
- Ability to build trust and maintain cooperative work relationships.
- Ability to facilitate teams, manage projects and develop policies.
- US work authorization (Required).
- Must have your own computer and high-speed internet.
Job Type
Full-time; Hybrid with working in office 3-4 days per week.
Base Salary
$140,000-$185,000 per year.
Bonuses and Variable Compensation
Aligned to company performance and metric achievement at up to 100% of base.
Benefits
- Flexible schedule.
- Health insurance.
- Paid time off.
- Tuition Reimbursement.
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