Program Manager, Education
Why join us?
Our purpose is to design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.
The Program Manager, Education is responsible for delivering a high level of service, consistency, and a centralized point of contact for specific/high value Education accounts. This role extends beyond the completion of individual projects and looks at maintaining the long-term support structure for each assigned account. This position will travel throughout California 50% of the time and candidates need to be located near a major metro market. San Francisco, Los Angeles, and San Diego are all preferred markets. Compensation will adjust based upon candidate's location.
Essential Functions:
- Provides a single point of contact for clients and their professional teams for global and national project delivery and is readily available to the client when the assigned sales professional is unavailable, having awareness and plans to capture all open opportunities with each customer.
- Attends project meetings/calls and site meetings as appropriate, creates consistent communication plans for each project/client.
- Creates a seamless experience between the customer, MillerKnoll, and the dealer, and is the primary liaison between the customer and MillerKnoll.
- Works on growing MillerKnoll’s ‘share of wallet’ through developing/delivering a differentiated account strategy that is forward-looking and focuses on customer improvement.
- Maintains the client standards, driving floor plate sales for HM and minimizing leakage to competitive product.
- Manages new product introductions within assigned accounts, dealers, and client representatives.
- Collaborates with dealers to maintain their program awareness and ensure compliance to dealer participation agreement and guidelines, standards, discounts, and terms of sale.
- Provides appropriate checks/balances for project pricing quotes, honoring all relevant contracts.
- Oversees and coordinates the data and use of the MillerKnoll Project Management Tool for assigned account activities.
- Conducts a ‘lessons learned’ process with all stakeholders after each executed key project and keeps files on all projects, enabling the transition of the relevant typicals for future projects and recommending appropriate process improvements in order to repeat successes and avoid failures.
- Manages Salesforce (CRM) information appropriately.
- Assists with managing the project budgets and works through the design and furniture selection process to create an appropriate project solution.
Education & Expertise:
- Bachelor's Degree in field of relevant academic discipline and applicable professional certification required; equivalent level of work experience considered.
- Minimum 3 years’ experience in project management/planning or facility management/design with construction trades and/or architectural/design firms.
- Proficiency in managing complex schedules, priorities, and communications with clients and stakeholders.
- Experience in complex selling processes and channel sales is beneficial.
- Familiarity with Salesforce.com and CRM tools.
Skills and Abilities:
- Strong professional attributes, projecting self-confidence, and representing MillerKnoll in a professional manner.
- Demonstrated ability to manage multiple priorities and flexibility in project management to achieve results effectively.
- Excellent written, verbal, and interpersonal communication skills, tailoring information to suit different audiences and fostering effective working relationships.
- Proven time management skills, able to work under shifting conditions and handle competing priorities, displaying agility in generating solutions.
- Ability to influence without explicit authority, using positive influence to build consensus and credibility.
- Proficient in analyzing and modeling data using MS Excel, with strong problem-solving skills to make recommendations and process improvements.
- Strong business acumen.
Who We Hire?
Simply put, we hire everyone. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.
A starting compensation range for this role is $88,600.00 - $111,750.00. Relevant salary considerations will include candidate qualifications and experience, other business/organizational needs, and market factors. You may also be eligible to receive a geographic premium, annual discretionary incentive, and equity awards which are subject to the rules governing these programs. The company offers a full spectrum of benefits including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Vacation and Parental Leave), Holidays, 401(k), and Short/Long Term Disability, in addition to other special perks reserved for our associates.
MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at careers_help@millerknoll.com.
MillerKnoll is a collective of design brands coming together to remake modern for the 21st century.
Want to be part of a team that’s making a positive impact? From creating spaces that help people live and work better to lifting our local and global communities, MillerKnoll is working hard to make a difference. Join us as we design a more equitable, sustainable, and beautiful future together.
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