Vice President of Customer Service

Coleman Talley LLP • Atlanta, GA, United States • $200k - $250k / year • 1m ago

Overview
We are seeking a dynamic and experienced Vice President of Customer Experience to join our team. The ideal candidate will be a strategic leader with a passion for enhancing customer satisfaction and loyalty.

Duties

Lead and manage the customer experience team to ensure exceptional service delivery
Develop and implement strategies to improve customer satisfaction and retention
Oversee profit loss related to customer experience initiatives
Drive business development efforts through enhancing customer interactions
Manage projects aimed at enhancing the overall customer journey
Implement process improvement initiatives to streamline customer service operations
Engage in strategic planning to align customer experience goals with overall business objectives
Collaborate with sales teams to drive revenue growth through enhanced customer relationships
Supervise and mentor team members to foster a customer-centric culture

Experience

Proven experience in a leadership role within the customer experience field
Demonstrated ability to manage profit loss related to customer experience programs
Strong background in business development and project management
Proficiency in process improvement methodologies
Strategic planning skills with a focus on enhancing customer satisfaction
Experience in sales strategies that drive customer loyalty and retention
Excellent supervisory skills with the ability to lead and motivate teams

Job Types: Full-time, Part-time

Pay: $200,414.00 - $220,982.00 per year

Work Location: In person

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