General Manager

Ben & Jerry's • Savannah, GA, United States • $200k - $250k / year • 1m ago

General Manager is our name for full-time Store Managers of a Ben & Jerry’s Scoop Shop. We work as a Team of 1. Our stores work in collaboration with our Off-Premise Operations, so the ability to multitask is vital. You are empowered to be the CEO of your business. You are tasked with growing your people, growing your customer base, controlling variable expenses for labor and cost of goods, and protecting the brand's reputation by building a team of well trained and motivated individuals. Being engaged with your local community will be relevant as we want to make it personal for every community we serve! Are you naturally a FRIENDLY PEOPLE PERSON? Come join us in our quest to transform someone's day, experience, or moment.

Here at Ben & Jerry’s we are committed to living out the motto from our very own Jerry Greenfield, “If It’s Not Fun, Why Do It.“ Serving up peace, love, equity and ice cream throughout the communities we engage in brings a world class experience that a person can only get at our shops or events and we want you to be a part of this. Our vision is to grow the collective opportunity for marginalized communities across the Southeastern United States with first in class customer service and community engagement.

General Managers will report directly into the Vice President of Retail Store Operations and/or the Market Manager. The ideal candidate is self-motivated, team-focused, has exceptional judgement, lives and breathes their business goals while bringing a positive and upbeat energy to everything they do!

Accountabilities of General Manager:

General Manager’s job responsibilities include but are not limited to:

Full time presence with open availability, which includes nights, weekends and holidays
Manage the business plan for the scoop shop including sales targets, margin goals, payroll, operating costs, occupancy expenses, and inventory and cost of goods management consistently to budget
Maintain the proper staff levels to operate the business in store and off premise while managing the integration, training, development and record keeping for each team members journey
Establish a motivating work environment that actively encourages and supports employee involvement with an eye towards possible job advancement that is aligned with each team members aspirational goals
Supervise the implementation of and adherence to all store policies, procedures, and standards
Execute all systems and procedures outlined in our Operating System Manual to ensure the accuracy of all cash and financial transactions daily
Maintain accountability for the weekly, monthly and quarterly financial reporting requirements, which includes recording department sales, department cost of goods, payroll analysis, and specific category measurements
Manage the procurement of all orders for accuracy and organization and proper storage of all on-site inventories
Develop and manage the in-store marketing plan & assist with local store marketing as outlined by General Manager of Retail Store Operations or Franchisee
Supervise and organize the tasks needed to maintain the overall operations including store and staff appearance, customer service, cleanliness, compliance with all safety and operating standards, merchandising, and promotional execution
Effectively communicate with internal and external customers, contractors and suppliers to ensure excellence with store operations and vendor relationships.
Ensure the team is well trained on the maintenance and safe operation of all equipment within the scoop shop
Create a Culture of Performance and Development for the team through an effective communication cadence
Serve as a buffer between ownership and the shop day to day operational challenges such as staffing and community integration.
Be an active participant with Off-Premise functions and vending operations (football, basketball, festivals, etc.)

Compensation and Benefits:

Competitive Salary + Performance Bonus
1 free large item after each shift worked
Complimentary small Birthday Cake during your Birthday Month
Simple IRA participation and 3% match on contributions after 2 years of employment
Student Loan Repayment Benefit Program
Retention Bonus

About Team Primo’s Ben & Jerry’s Ice Cream:

Working at Ben and Jerry’s is about making people happy with lots of Ice Cream! It’s about being independent, having fun, making new friends and earning extra dough. As a Ben & Jerry’s team member, you are the smiling face that greets and serves clients and our community. Working with us will give you the fun and financial rewards you are looking for. You’ll learn new things, get recognized and learn everlasting skills.

Established in 2008 by lifelong friends, This Ben & Jerry’s is locally owned and operated and goes by the name of PRIMO. It all started with a single scoop shop and has since grown to multiple shop locations, along with booming, trailblazing, and system-leading Off Premise Catering operations in North Carolina, Georgia, Florida, Tennessee and Texas. Do you possess the core values that we've identified as Team Primo’s guiding principles?