Position Overview:
Brown Jug is a premium retailer of wine, beer, and spirits. We offer a great place to work, with a friendly atmosphere and energetic work environment. We provide our customers with convenience, selection, and top-notch service! We are seeking an Assistant Store Manager for the Brown Jug Tudor store (213) to provide leadership and direction to a multimillion-dollar business unit, with a focus on delivering an exceptional customer experience, training and developing Team Members, while establishing a strong sales culture with accountability for operational excellence and achievement of financial and regulatory standards.
Primary/Major Duties and Responsibilities (Essential Functions):
People Management Skills:
- Create a work culture that makes your store an inviting place to work.
- Be a role model who coaches, mentors, and inspires team members.
- Delegate tasks to team members and set priorities.
- Communicate in a clear and concise manner to team, leading effective huddles/meetings/coaching sessions, keeping team well informed of pertinent information.
- Participate in store recruitment and create succession plans for the store.
- Support and coach team members to improve performance gaps; conduct ongoing coaching for improvements.
- Complete and hold team accountable to complete required training within allocated time frames.
- Create and/or monitor the creation of efficient weekly store schedules for both sales and support functions.
Customer Offering:
- Deliver exemplary customer service.
- Utilize the 5 Non-Negotiables: Greet, Engage, Build, Add-on, and Thank.
- Help Store Manager resolve customer complaints regarding sales and service.
- Review customer surveys and manage appropriately.
- Evaluate programs and promotions for effectiveness and offer recommendations to Area Manager.
- Set the example of store excellence and ensure a solid awareness of all aspects of store operations, balancing the tasks with all managers in the store.
- Follow the business needs using the heat map of customer flow.
All managers are required to work the following schedules:
- A minimum of two Saturdays per month, February through November.
- In December, every weekend is required.
- January, flexible scheduling allowed for time off.
- A minimum of one (1) mid-shift (until 7:00 or 8:00 pm) each week.
- A minimum of three (3) closing shifts per month (for 2:00 am closing stores, only one (1) closing shift and two (2) shifts until 10:00 pm required).
- A minimum of one (1) opening shift per week.
Financial:
- Ensure that goals will be met through appropriate planning and organization of labor, inventory, and finances for short- and long-term success.
- Meet or exceed financial targets through partnership with Area Manager.
- Review and monitor the Loss Prevention program to protect the Company's inventory and assets.
- Review financial documentation (invoices, costs, etc.) for accuracy.
- Monitor and make appropriate adjustments to scheduling to achieve labor cost.
- Develop plans with Management, when trends show a deficit to budgets.
Day-to-Day Operations:
- Ensure all merchandising and pricing guidelines are followed.
- Ensure store is clean and presentable and action any maintenance issues.
- Execute merchandising programs and track results.
- Manage communication (mail, email, voicemail).
- Maintain inventory levels, as well as inventory ordering and receiving.
- Respond to customer complaints.
- Organize and/or attend OHS and LP meetings and training sessions.
- Actively aim to increase and share industry knowledge.
- Develop relationships with store stakeholders.
- Set daily tasks for the store.
- Review flyers, upcoming events, and promotions; execute appropriately.
Regulatory Adherence:
- Ensure that OHS, LP, TAP/Rserving, and other regulatory requirements and procedures are implemented and adhered to.
- Participate in health inspections, audits, and required corrective actions.
- Maintain First-Aid, LP, and OHS Training.
- Maintain TAP or Rserving, and ensure employees maintain TAP or Rserving.
- Ensure AK ABC Board and other government guidelines are met.
- Adhere to all Afognak Native Corporation policies, with a focus on Social Responsibility.
Qualifications and Experience:
- Must be a minimum of 21 years of age or older.
- Minimum of 1-year experience in a retail environment.
- Minimum of 1-year supervisory and/or management experience (preferred).
Education:
- High School Diploma or equivalent.
- TAP or Rserving Certification.
- First-Aid Certificate is considered an asset but not required.
- Training in wine/beer/spirits (preferred, not required).
Physical Requirements:
- Available to work a varied retail schedule, including evenings and weekends.
- Able to safely lift up to 50 pounds.
- Able to stand for an extended period.
- Comfortable climbing ladders.
Other Skills and Capabilities:
- Highly self-motivated.
- Customer service driven.
- Effective leadership of a large team.
- Strong sales background.
- Proven track record of success.
- Strong communication skills (written and verbal).
- Must be able to pass a Background Check.
- Must have access to reliable transportation.
- Strong understanding of store operating reports, including P&L statements.
Workplace Hazards:
- Robbery and shoplifting - psychological stress, violence and harassment.
- Overexertion injuries.
- Lifting and Handling Materials.
- Slips, trips and falls.
- Knives and broken glass.
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