King & Spalding is a leading global law firm named by American Lawyer as the Best Law Firm of 2023 with a commitment to excellence, innovation, and the seamless delivery of legal services. We harness innovative technology and exceptional talent to meet the complex needs of our clients in a fast-paced and dynamic legal landscape.
We are seeking an Information Governance Compliance and Technical Analyst who will work to develop and implement records and information governance policy and related processes and procedures. Additionally, they must be able to master software applications and troubleshoot computer hardware quickly. They must have an extensive customer service background with a proactive approach to servicing internal customers (i.e., end-users). Previous experience in a professional service firm, ideally a law firm, is necessary.
Key Responsibilities:
- Develops, recommends and implements records, information and data governance guidance.
- Develops and drives Firm-wide records & information governance services and initiatives in accordance with Firm policies and in alignment with industry best practices.
- Assists Team in identifying and containing risks relating to information and data management and fostering a compliance culture in regards to information governance.
- Serves as liaison to, and fosters good working relationships with, attorneys and others needing assistance with information and data governance issues.
- Work with the Service Desk, third level IT groups internally and external vendors to provide 2nd level Desktop Support to end users.
- Act as a liaison for all IT groups within the regional offices. This includes being part of project teams and attending meetings.
- Provide technical assistance on the Firm’s software and hardware including, but not limited to Microsoft Office 365 Suite, Windows OS, Teams, Adobe, iManage Document Management Software, iOS devices, printers, and laptops. And network troubleshooting and remote connectivity troubleshooting of VMware Horizon Client and Zscaler VPN.
- Provide Records and Information Governance, and Technology Onboarding training for new employees in our offices.
- Meeting room support and ability to assist with external AV events organized by the Firm.
- Maintains awareness of major changes affecting legal records and information management and develops material to educate attorneys so that they may better serve their clients and meet their ethical obligations to their clients.
- Effectively manages resources and prioritizes projects.
- Assists in the coordination of responses to user requests and other internal and external requests for information and information access (Matter Mobility, Legal Holds, DMS, File Shares, Collaboration (i.e., Microsoft Teams/K&S Canvas), etc.)
- Mentor local operations and other administrative staff.
- Coordinate the resolution of or resolve all Service Desk Tickets. In addition, update tickets in a timely and detailed manner.
- Setup and Support AV Video Conferences internally and support offsite trials as needed.
- Maintains awareness of policy changes and revises documentation, as necessary.
- Maintains good working relationships with IT personnel responsible for executing information governance support.
Qualifications:
- Possess a strong sense of professionalism in appearance and ability to communicate with all legal and non-legal personnel clients and vendors.
- Knowledge of records and information governance related practices.
- Exhibit initiative and self-motivation and the ability to work independently and exercise judgment based on critical independent thinking.
- Ability to perceive and analyze problems, develop alternatives, and make or recommend sound decisions.
- Purposeful, proactive personality willing to take ownership of customer requests.
- Willing to take on anything (K&S people never say "that's not my job").
- Ability to comprehend and implement complex directions.
- Ability to maintain attention to detail within an environment of multiple, overlapping demands.
- Coordinate and collaborate with R&IG and Firm personnel to ensure that records and content (paper and electronic) are properly designated for firm repositories.
- Ability to adapt to and comprehend the evolving IG framework and associated technologies.
- Strong communication and organizational skills: analytical, detail oriented and methodical with the ability to adapt to shifting priorities.
- Reliable and cooperative manner with the ability to work well under pressure in a deadline-driven environment.
- Must be extremely service and detail-oriented with an ability to plan and organize.
- Possess a professional, cooperative, and respectful demeanor, and the ability to maintain pleasant working relations with all levels of personnel.
- Working knowledge of ITIL Service Management is preferred.
- Strong understanding of current Microsoft Office Suite and Windows 10, MOS certifications preferred.
- Familiarity with Document Management Systems and a solid understanding of desktop and laptop computer hardware and troubleshooting.
- Good understanding of audio-visual environments and experience of supporting online meetings and webinars.
- An undergraduate degree and law firm experience are preferred.
- Five+ years relevant job experience.
The firm offers a generous total compensation package with bonuses and raises awarded in recognition of individual merit-based performance. Eligible employees may participate in King & Spalding’s comprehensive benefit program including health and wellness plan, life and disability insurance, flexible spending accounts and a health savings account, a 401(k) plan, profit sharing plan, discount programs, and a substantial Paid Time Off (PTO) program.
We are proud of our remarkably cohesive culture, which now encompasses more than 2,300 lawyers and business professionals in 24 locations worldwide. We seek to attract and develop the very best talent to work with us.
King & Spalding LLP (K&S) is committed to providing equal employment opportunity to all applicants and employees in full compliance with all state, federal, and local laws prohibiting discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability, or any other status protected by applicable law.
California: Full-time annualized salary range $70,000 - $104,000. The salary offer will be contingent upon various factors, including but not limited to, relevant experience, internal equity, market data, job location, and other job-related factors permitted by law.
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