We take care of our employees, and they take care of our customers!
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
Job Description
The employee will ensure the correct and timely completion of data/information in the operating system, will constantly communicate with members of other Expeditors offices, Tradewin, while offering exceptional support and assistance to our Customer Service departments.
MAIN RESPONSIBILITIES:
- Ensuring a continuous and correct flow of data, respecting the company's procedures.
- Timely and correct entry of data in the operating system, with great attention to detail.
- Tracking the status of the activity within the department and completing the new information in the system, ensuring their permanent updating in order to offer visibility to the clients and the Expeditors network.
- Ensuring a good collaboration with the clients by offering permanent solutions to their requests.
- Information processing only in accordance with Expeditors rules, including all applicable internal policies, procedures contained in the Operations Manual (PAHO), as well as external government regulations, customer policies, and their needs.
- Full understanding of the operational flow of the department and continuous attempt to improve problem areas.
- Following the clients' manuals (SOP, instructions) and carrying out the activity according to the instructions related to the requirements of each client.
- Ensuring the achievement of the performance indicators established within the company.
- Immediately inform managers of issues that require assistance and support.
- Guarantees the observance of the quality standards specific to the company and the industry.
- Respect the confidentiality of the data and the company's policies regarding this aspect.
- Compliance with Performance Indicators (KPIs) within Expeditors.
- Checking the accuracy of the managed documents and ensuring the compliance of the regulations according to the Expeditors policy.
- Maintaining complete and accurate records of client projects.
- Participate in the development and continuous improvement of Tradewin products.
- Professional communication with internal and external clients.
- Providing support and supervision for Tradewin team members within the Service Center.
Qualifications
Because Expeditors believes and is guided by the concept - hires for attitudes and trains according to skills - previous experience in the logistics industry is not mandatory, but is preferable. The agents of the Service Center within Expeditors International Romania S.R.L will prove the following competencies:
- To have good results in individual work, but also in the team.
- Be flexible and easily adapt to the work environment.
- Have initiative and the ability to develop solutions.
- To approach perfection work with details.
- Have the ability to work under stress.
- To respect the agreed deadlines for a certain activity.
- Be motivated and very focused on his goal.
- To handle very well in conflict situations.
- Carry out high-level professional communication.
- To be oriented towards customer satisfaction.
- Express himself/herself with fluency in English (written and oral).
- To be experienced in using the computer and various software applications.
- Have high quality standards.
- Russian Language knowledge is mandatory.
Additional Information
Expeditors offers excellent benefits:
- Paid Vacation, Holiday, Sick Time.
- Health Plan: Medical.
- Life Insurance.
- Employee Stock Purchase Plan.
- Training and Personnel Development Program.
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