PetSuites in Roswell, GA is looking for an excellent Assistant General Manager to join our team!
If you live in the Atlanta, GA area, PetSuites is looking for qualified managers that love dogs and cats as much as we do. We treat people’s pets like we want our pets to be treated. This means we have high standards and are known in the pet care industry for our integrity, compassion, and leadership. If you possess the same traits and have previous management experience with teams ranging from 20 - 35 members, please apply for a management position today. We offer a unique work environment that focuses on keeping pets happy, healthy, and well-loved. We offer competitive salaries, benefits, and incentive programs for the right candidates.
Overview:
A General Manager (GM) is responsible for the overall operations, customer experience, sales performance, and execution of brand excellence in a resort. The General Manager must maintain an exceptional level of customer service by developing strong Resort Managers, Shift Leads, and Team Members while leading and creating a resort culture based on Servant Leadership, high-quality guest/pet care, and exceptional customer service.
Responsibilities:
General:
- Understands and communicates the companies' mission, values, and objectives.
- Provides the direction, leadership, and communication necessary to achieve sales results and operating plan goals for the site.
- Creates a plan to drive and achieve resort quantitative objectives including: sales, labor, cost of goods sold, and expense management.
- Responsible for maintaining operational excellence within their resort.
- Recognizes and rewards outstanding performance of resort team members.
- Other duties as assigned.
Customer Service:
- Strives for the ultimate in resort customer service experiences and impressions.
- Ensures sites have adequate shift coverage at all times.
- Oversees the recruiting, hiring, and training practices to ensure quality of resort staff.
- Motivates and mentors team members on providing customers with product suggestions and information.
- Other duties as assigned.
Operations:
- Adheres to and has knowledge of all company policies and procedures.
- Maintains impeccable standards concerning resort maintenance, cleanliness, and inventory.
- Other duties and projects as assigned.
Team Management:
- Responsible for the selection, development, and performance of subordinate managers and all other site team.
- Creates a culture of engagement by addressing team member concerns in a timely manner.
- Utilizes financial tools and analyzes financial reports to identify and address trends and issues in sales and performance.
- Other duties as assigned.
Qualifications:
As a General Manager with Pet Resorts, you must possess excellent written, verbal, and hands-on employee management skills. Our ideal General Manager is an enthusiastic animal lover, brand ambassador with a vested interest in the community.
Compensation:
The pay range for this role is $55,000 to $70,000 and will be based on applicable experience.
Deadline To Apply: December 1, 2024
National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.
NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
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