Position Title: Experience Manager
Budgeted Annual Salary Range: $60,000.00 – $65,500.00
Business Unit: Marketing & Communications
Paygrade: 6
Organization Description:
Our vision is a Rhode Island where every individual in each community has an equal opportunity for justice and prosperity. Since our inception in 1926, the United Way of Rhode Island has effectively moved people from crisis to stability while working to shore up the systems that provide support across the community. When called to action in the face of a global pandemic, we proved that we were built over the last 95+ years to be uniquely equipped to effectively harness resources from government, corporations, nonprofits, and individuals to address the many significant crises affecting all of us.
The pandemic spotlighted how the war on poverty during the past 50 years has not created opportunity and prosperity for all community members. In particular, where you live and the color of your skin can make it challenging to live, learn, and thrive in Rhode Island. That is why, when launching our Live United 2025 strategic plan, we committed to a new mission of uniting our community and resources to build racial equity and opportunities for all Rhode Islanders.
To deliver on the goals of Live United 2025, we must go "deep, rather than wide," with investments and partners to target the root causes that have thwarted Rhode Island's ability to thrive. We serve all Rhode Islanders in need by tackling Rhode Island's great challenge:
Reversing the racial inequities that have plagued Rhode Island's Black, Brown, and Indigenous communities for generations.
That means we are applying all our assets and approaches, including delivery of direct services, strategic community investments, advocacy, and coalition-building to create a better Rhode Island for all. We are applying these tools in the following areas of need:
Lift United: We invest in affordable housing, improve care coordination, and expand access to adult education and job training opportunities. We also support the growth and stability of women- and minority-owned businesses.- Achieve United: We work to ensure that all Rhode Island children walk into the classroom ready to learn. This includes increasing literacy levels and expanding access to after-school and out-of-school-time learning programs.
- Invest United: We build nonprofit resiliency and sector leadership development through our Invest United pillar. We empower donors, engage corporations, and connect Rhode Islanders with giving and volunteer opportunities.
- Advocate United: Through research and public policy, we drive systemic change through our Advocate United pillar. And, because democracy is not a spectator sport, we train Rhode Islanders to be advocates and work to increase voter turnout.
Position Summary:
The Experience Manager will provide strategic leadership and manage high-impact events focused on delivering legendary service and creating meaningful experiences across our community with a focus on equity. This role focuses on creating legendary service experiences for guests, clients, and community members while ensuring that every touchpoint reflects our values of equity and respect.
In this role, you will work collaboratively across departments, engage with external stakeholders, and drive meaningful programming that strengthens relationships within our community. As a strategic leader, you will support high-impact events, donor engagement, and internal collaboration efforts to create memorable, inclusive experiences.
Key Responsibilities:
Strategic Event Management:
- Lead the planning, design, and execution of both virtual and in-person events, with a focus on equity, accessibility, and community engagement.
- Ensure that events are aligned with our mission and promote meaningful, long-lasting connections with our community.
- Manage special requests and anticipate the needs of guests, ensuring all logistical aspects of events are executed with excellence.
Relationship Building and Stakeholder Engagement:
- Develop and maintain relationships with donors, corporate partners, and community organizations to foster collaboration and alignment with United Way’s mission.
- Collaborate with internal teams such as marketing, development, and community impact to drive engagement through events and programming.
Program and Experience Innovation:
- Craft unique experiences that highlight our mission and values, ensuring all experiences and programming are welcoming, inclusive, and impactful.
- Forecast community and industry trends to continuously enhance the guest and organizational experience.
Evaluation and Impact Measurement:
- Measure the success of events through guest feedback, key performance indicators (KPIs), and data-driven insights.
- Create post-event debriefs to identify areas of improvement and innovation for future programming.
Support Donor Engagement and Campaigns:
- Develop programming that supports donor engagement, corporate partnerships, and the donor journey across all campaigns, including workplace giving and the centennial celebration.
- Focus on creating impactful engagement touchpoints for our partners and stakeholders through immersive and meaningful experiences.
Qualifications: The following qualifications listed represent our current thinking for the role. You can be a great candidate even if you do not check off everything we describe below. You can also have essential skills, experiences, and strengths we have not thought of. If so, we encourage you to apply and tell us about yourself!
- Proven experience in project management, particularly in a nonprofit or development context.
- Strong communication and collaboration skills, with the ability to work effectively across teams.
- Strong understanding of corporate, community, and experiential events.
- Ability to create a welcoming and inclusive atmosphere for diverse groups of attendees.
Core Values:
United Way of Rhode Island is looking for candidates who demonstrate their ability to carry out its core values as follows:
Impact through equity – place equity at the center of process design and stakeholder engagement and honor lived and living experiences.
Respect and value all – is an active team player who builds and fosters internal and external collaboration and partnerships. Seeks input and feedback while also sharing ideas.
Lead with a growth mindset – commit to continued growth and process improvements across the development operations team.
Be a legendary partner – create and foster inclusive interpersonal skills.
Strive for excellence – surfaces and adopts proven and emerging data management practices.
Compensation & Benefits:
Salary – commensurate with relevant experience and skills, and within a budgeted range of $60,000.00 - $65,500.00
Benefits – comprehensive benefits package including healthcare, dental, and vision coverage; flexible spending account; retirement match; and more.
Work-Life Balance – 37.5-hour workweeks on average; earn 20 days of paid leave annually; 3 floating holiday days, 2 personal days, and 9 sick days.
Learning & Development – individual and collective programs to support staff in achieving organizational and career objectives, e.g., CliftonStrengths by Gallup Strengths and JEDI.
We are an equal opportunity employer and encourage members of traditionally underrepresented communities to apply.
