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About this opportunity:
Ericsson is a leading player in an ever-evolving industry, leveraging cutting-edge technologies and resource expertise to continue to be the leader in the open mobile world.
The Northeast Region Director will play a pivotal role in driving the successful execution and operational excellence of our customer deliveries across the region. This leadership role is responsible for executing on customer commitments with excellent results as measured by customer scorecards, driving, and optimizing Supplier governance and performance, and maintaining disciplined cost structures to ensure maximum profitability for our projects. He/she will also ensure seamless collaboration between customers, internal teams, and external partners. The ideal candidate will have a deep understanding of the telecom industry, strong leadership capabilities, and the ability to drive strategic initiatives that enhance customer satisfaction, service delivery and supplier relationships and performance.
What you will do:
Supplier Ecosystem and Governance Prime
- Supplier Liaison and Issue Resolution: Act as the primary contact for internal Ericsson teams to ensure high-quality deliverables and compliance from the supplier ecosystem, proactively resolving systemic issues.
- Governance Framework and Performance: Develop and maintain a robust supplier governance framework, including QBR content and performance metrics, enhancing accountability and performance through improved scorecard results and stakeholder feedback.
- Operational Review and Improvement: Facilitate operational reviews for Tier 1 suppliers, ensuring timely completion of quarterly reviews and driving continuous improvement of the supplier scorecard.
- Supplier Portal and Vendor Management: Oversee the Supplier Information Portal, guide digitization efforts, and develop action plans for underperforming vendors to meet quality and delivery expectations.
- EHS Alignment and Strategic Events: Liaise with the Global team for EHS Supplier Maturity and Target Zero initiatives, and lead the Regional SP Summit to foster collaboration and showcase advancements.
Customers and key stakeholder management
- Customer Relationship Management: Develop strong relationships with key customers, act as the primary point of contact for escalations, and lead customer engagement sessions to align service delivery with expectations.
- Stakeholder Engagement: Build and nurture relationships with internal and external stakeholders to ensure alignment on strategic and operational goals, facilitating cross-functional collaboration.
- Customer Satisfaction and Performance: Drive initiatives to improve customer satisfaction, monitor performance metrics, and develop action plans based on feedback to address service delivery gaps.
- Proactive Issue Resolution: Identify and address potential issues before they impact customers, implementing corrective actions in collaboration with operational teams.
Regional Delivery Team Leadership
- Business Process Optimization: Provide strategic insights and lead initiatives to drive operational efficiency, cost savings, and process improvements within the region.
- Best Practices and Leadership: Model best practices in operations, particularly in Construction (CX), Integration (IX), and crew operations. Drive leadership and mentoring programs to enhance employee engagement, talent development, and retention.
- Performance Management: Own and drive regional performance KPIs, ensuring metrics are within target ranges and developing improvement plans for any out-of-range KPIs.
The skills you bring:
- Bachelor's degree in business, Engineering, or a related field; MBA or advanced degree preferred.
- Minimum of 10 years of experience in the telecom industry, with at least 5 years in a leadership role.
- Experience leading a large organization, managing teams, and driving performance to achieve organizational priorities.
- Strong leadership capabilities with the ability to motivate, develop, and inspire high-performing teams.
- Proven track record in vendor management, supplier governance, and process optimization.
- Strong understanding of telecom operations, including construction, integration, and crew operations.
- Exceptional communication and stakeholder management skills.
- Strong negotiation and influencing skills, with advanced storytelling abilities to support in change management activities.
- Experience with digital platforms and process digitization is a plus.
- Champion Ericsson’s values and focus areas and role model our culture to foster a collaborative, respectful, and innovative team environment.
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that´s why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.mana@ericsson.com.
Primary country and city: United States (US) || Morristown
Job details: Service Delivery Line Manager
