Assistant Outlets Manager - InterContinental Mark Hopkins
Hotel Brand: InterContinental
Location: United States, California, San Francisco
What’s on the menu for your next career move? As our new Assistant Outlets Manager, you will be leading the charge to ensure our guests enjoy a truly memorable experience – whether they’ve worked up an appetite from a full conference banquet or are just joining us for their favorite hot beverage.
Reporting to the Assistant Director of Food & Beverage, every day is different, but your essential functions will include the following:
- Supervise and lead the restaurant and IRD colleagues, including hiring, payroll, training, scheduling, and performance management.
- Set performance goals for the team and ensure they are met.
- Foster a positive work environment and encourage teamwork.
- Oversee daily restaurant operations, ensuring compliance with health and safety regulations, and restaurant policies.
- Monitor food quality, presentation, and portion control to maintain high standards.
- Manage inventory levels, order supplies and coordinate with vendors.
- Monitor and spot check training programs and syllabi in the restaurant.
- Monitor and review testing in the restaurant.
- Ensure excellent customer service is consistently provided to guests.
- Address and resolve customer complaints or issues promptly and professionally.
- Ensure that all training programs, manuals, tests, or other materials are approved and in compliance.
- Understand all systems and programs and incorporate them into restaurant operations.
- Perform all aspects of position with efficiency, respect, friendliness, professionalism, teamwork, knowledge, patience, awareness, compassion, courtesy, and initiative.
- Assist all restaurant management teams with all aspects of financial reporting.
- Offer positive solutions to problems or issues and provide input to the decision-making team.
- Ensure that all operational systems are in place for the restaurant.
- Assist in reviewing and ensuring that training curriculums are in place and functioning at the restaurant.
- Support and assist colleagues during service.
- Ensure that all service points are consistently met.
- Foster team building and diversity at all restaurants.
- Ensure adherence to Property Policies and Standards of Procedure.
- Assist with all aspects of the operation.
- Manage and participate in all daily restaurant colleague meetings.
- Other duties may be assigned.
- Ensure departmental compliance with Local 2 Collective Bargaining Agreement.
What we need from you:
- Minimum one year of restaurant management experience in a people role.
- Proven experience in managing a group of service staff in an upscale dining environment.
- Excellent analytical and financial acumen, capable of interpreting and presenting financial data.
- Exceptional interpersonal and communication skills to liaise with staff, guests, and hotel management.
- Flexibility to work mornings, weekends, and holidays as needed in a hotel environment.
- Experience in problem solving and conflict resolution.
What you can expect from us:
The annual pay range for this role is $65,000 to $72,000. This range is only applicable for jobs to be performed at InterContinental Mark Hopkins. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. A team member’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
Join us and you’ll become part of the global IHG family– and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve.
In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.
So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.
IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.
Who we are
As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
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