Summary
Perform a wide variety of customer service duties directly related to meal service and café cleaning and sanitation. Other responsibilities include training, operating a cash register, cash handling, portioning, and rotation of food products.
Key Responsibilities
- Receives money into cash register and distributes change for cafeteria customers, reconciles cash at end of meal period
- Responsible for debit/credit card, pay by badge and Apple Pay transactions into POS
- Assists in training of new cashiers.
- Friendly, quick, and efficient customer service for a diverse population of guests
- Items are made and portioned correctly per designated standards and following standardized recipes.
- Knowledgeable of and can explain to customers, cafeteria discount, scale tare weight methods.
- Able to speak to the ingredients in our food and answer questions surrounding allergens.
- Upsells and promotes our food in a positive way.
- Grab and go items are stocked per par levels and replenished as needed.
- Equipment use consists of Turbo Chef, panini press and brewing of coffee.
- Expiration dates are monitored and rotated according to the FIFO rule.
- All work areas are cleaned per department standards using appropriate chemicals.
- Additional cleaning projects are assigned. Projects include, but not limited to; equipment, tables, chairs, floors, and storage areas and are completed in a timely manner.
- Ensures daily menu signs are displayed according to established menu.
- Effectively communicates price questions and/or discrepancies between the POS and posted signage.
- All responsibilities are completed in allotted timeframe per the designated workflow.
- Performs other related duties as assigned.
- Reports any equipment that is damaged or not in properly working order.
- Monitors refrigerator/freezer temperature throughout the shift and reports any immediate discrepancies.
- Additional department training, organization, or network activities are completed per established objectives.
- MGB Organizational Values of Innovation, Collaboration, Accountability, Respect, and Excellence are upheld.
Qualifications and Experience
Education/Degree
- High School Graduate or GED preferred.
Experience
- One-year cash handling experience in a food service or retail setting
- One-year previous food service experience preferably in healthcare setting or equivalent
Licensure
Skills
- Demonstrates flexibility in work schedule and/or assignments to meet the needs of the job due to unforeseen interruption, crisis, or illness
- High level of customer service skills through communication and appropriate body language
- Ability to work a cash register and handle money
- Effective verbal, electronic and written communications skills using the English language.
- Maintain variable work schedule to meet department needs. (evenings, holidays, weekends).
- Basic computer skills or ability to learn.
- Time management & punctuality
- Highly developed communications and interpersonal skills, working with diverse population.
- Work independently, be self-directed and contribute as a member of a team.
- Anticipates challenges and develops and implements strategies for addressing them.
- High level of service delivery. Demonstrate initiative with ability to prioritize work, meet deadlines and adapt to changing situations.
- Attention to detail.
EEO Statement
SRN is committed to diversity in the workplace which begins with respect and opportunity for all. SRN takes affirmative action to ensure that equal employment opportunity is provided to all persons regardless of race, religious creed, color, national origin, sex, sexual orientation, gender identity, genetic information, age, ancestry, veteran status, disability or any other basis that would be inconsistent with any applicable ordinance or law. If you need a reasonable accommodation in coming to or participating in the interview process, please let us know.
Primary Location MA-Charlestown-SRH Spaulding Rehabilitation Hospital Boston
Work Locations SRH Spaulding Rehabilitation Hospital Boston 300 1st Avenue Charlestown 02129
Job Food Services - Other
Organization Spaulding Hospital–Boston & Cambridge(SRN,SRH,SHC)
Schedule Per Diem
Standard Hours 1
Shift Rotating
Employee Status Limited Term / Per Diem
Recruiting Department SRH Nutrition and Food Service
Job Posting Sep 16, 2024
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